At a Glance
- Tasks: Manage service contracts and ensure timely fulfilment of requests while maintaining high-quality standards.
- Company: Join Palo Alto Networks, a leader in cybersecurity with a dynamic team culture.
- Benefits: Gain valuable experience in a contract role with potential for future opportunities.
- Other info: Contract position based in London for 6 months, ideal for those seeking hands-on experience.
- Why this job: Be part of a crucial team that supports customer success and drives compliance.
- Qualifications: Bachelor's degree or equivalent experience required; strong communication skills are a plus.
The predicted salary is between 29700 - 36300 £ per year.
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location - London UK
Duration - 6 months
Team: CyberArk Revenue Operations
The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
The CyberArk Service Contract Administrator's primary responsibility is managing and overseeing service scope requests and contracts. The Service Contract Administrator is responsible for ensuring that all service scope requests are fulfilled on time, meeting SLAs, and adhering to high-quality standards and accuracy. The Service Contract Administrator must work closely with Sales, Security Services, Customer Success, Legal, Finance, Customers, and Partners. This role also supports services contract negotiations and revisions.
The Service Contract Administrator ensures that the service contracts are effectively managed, reducing risks and ensuring compliance with legal and company standards while fulfilling the needs of our customers and partners.
Responsibilities:
- Managing Scoping Cases: Manage service scoping cases queue, tracking all communications and request status. Review, prioritize, and respond to service scope requests promptly. Triage and escalate requests to relevant stakeholders per policy and SLA.
- Preparing Contracts & Documents: Generate and update service scoping documents, maintaining current and accurate records of all relevant documents.
- Monitoring Compliance & Risks: Review service contracts and agreements for compliance with the company's preferred standard policies, identifying variances. Track changes, comments, approvals, and versions of all generated scoping documents. Identify and analyze potential risks involved with specific contract terms and make recommendations to mitigate those risks.
- Negotiating Terms: Negotiate contract terms with internal and external stakeholders. Participate in meetings with Customers, Partners, Legal, Finance, Sales, and Security Services leads to maintain open lines of communication and facilitate efficient and accurate resolution of standard and non-standard requests.
- Monitoring & Reporting: Report on services scope request volumes and non-standard escalation to management and Sales teams.
- Maintaining Records: Develop and refine service templates and assist in creating and updating standard languages and guidelines for service contracts and runbooks.
- Process & Systems Improvements: Assist in planning, designing, and implementing business systems and tools to optimize processes and procedures and to enhance efficiency, quality, and output.
- Enablement: Educate and train the Sales and Go-to-Market team on procedures and guidelines for service scope requests through daily communications, presentations, and recurring training sessions.
- Assist manager on other related functional initiatives as necessary.
Desired Skills and Experience:
- Bachelor's degree or equivalent experience.
Service Contract Administrator (Contractor) in London employer: Palo Alto Networks, Inc.
Palo Alto Networks is an exceptional employer that champions innovation and collaboration in the field of cybersecurity. With a remote work culture that promotes flexibility and work-life balance, employees are empowered to grow their skills through continuous learning opportunities and engagement with global partners. Joining our team means being part of a forward-thinking organisation that values diversity and fosters a supportive environment for professional development.
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We think this is how you could land Service Contract Administrator (Contractor) in London
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We think you need these skills to ace Service Contract Administrator (Contractor) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Palo Alto Networks, Inc., tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Palo Alto Networks, Inc.
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Palo Alto Networks, Inc.’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
