At a Glance
- Tasks: Join our vibrant team, serving customers and creating a welcoming cafe atmosphere.
- Company: Be part of Palmers, a respected family business with over 114 years of history.
- Benefits: Enjoy free parking, sick pay, and a supportive work environment.
- Other info: Flexible part-time role with opportunities for growth in a dynamic setting.
- Why this job: Make a difference in customer experiences while developing your hospitality skills.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking dedicated and enthusiastic Cafe Assistants to join our vibrant team at Cafe 1911 at Palmers Lutterworth
The ideal candidate will have a passion for hospitality and a strong commitment to providing exceptional customer service.
As a Cafe Assistant, you will play a key role in creating a welcoming atmosphere for our guests while assisting with food preparation, serving, and maintaining the overall cleanliness of the cafe.
Location is the Lutterworth site.
The initial role is 18 hours per week.
Key Responsibilities
- Running orders and clearing tables.
- Being customer focused, delivering the best possible customer experience.
- Processing customer payments at the tills/Ipads.
- General housekeeping of front and back of house areas.
- To ensure Health and Safety standards and requirements are adhered to within legal requirements.
- To carry out any additional duties as and when required.
- Key Skills
- The ability to work well with others, or on your own using your own initiative.
- Be able to demonstrate professional performance in decision making, problem solving and seeking solutions to issues in a pragmatic way.
- Confident and effective written and verbal communications skills.
- Leading and Developing
- Lead by example, setting excellent standards of behaviour.
- Encourage, inspire and support members of the team in developing confidence and capability.
- Nurture strong team identity and pride, share workload and offer total support.
- Accept responsibility and takes initiative to get the job done.
- Create the correct atmosphere to enable the team to be motivated and enjoy their role within the team.
- Commercial Thinking
- Formulate new ideas, find solutions and embrace change with a positive attitude.
- Be a forward thinker to meet goals and deliver results.
- Think Customer
- Take time to question and understand the customers’ needs.
- Always be willing to go the extra mile to exceed customer expectations.
- Communication
- Communicate with the team to gain commitment and a single vision of what is to be achieved.
- Delegate effectively whilst working as part of the team, building great team spirit.
- Relate well and communicate with people at all levels.
- Standards
- Work within company policies and procedures, maintain standards and demonstrate commitment to the team.
- Set specific, measurable, achievable, realistic, and timely goals.
- Be the Best
- Maintain a positive outlook, always taking a common-sense approach.
- Be self-motivated and focused to set a strong example within the team.
- Always keep emotions under control, accepting constructive criticism and learning from these experiences.
- About Palmers
Founded over 114 years ago, Palmers Garden Centre is one of Leicestershire’s oldest and most respected family businesses.
Still owned and led by the fifth generation of the Palmer family, we’ve grown from humble market stalls to three thriving retail sites with over 150 employees.
Our Mission
- To provide the highest quality products and services across our plants, gifts and restaurants with incredible customer service.
- To bring more customers into the world of horticulture and give them an amazing experience when they enter our stores.
- Job Types: Part-time, Permanent
- Free parking
- On-site parking
- Sick pay
Cafe Assistant at 1911 Lutterworth employer: Palmers Garden Centre
Palmers Garden Centre fosters a supportive work culture that emphasizes teamwork and dedication. Employees have opportunities for professional growth and skill development while contributing to exceptional customer service. The vibrant atmosphere encourages a passion for hospitality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant at 1911 Lutterworth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Palmers Garden Centre and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cafe Assistant at 1911 Lutterworth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Palmers Garden Centre that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Palmers Garden Centre.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Palmers Garden Centre get a sense of who you are beyond your experience!
How to prepare for a job interview at Palmers Garden Centre
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Palmers Garden Centre and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
