Reporting to the Residential Building Manager, the Engineering Supervisor leads the site-based engineers and hard-services contractors to ensure the operation, maintenance, and statutory compliance of all M&E and life-safety systems across the four Southbank Place residential buildings.
The role owns day-to-day technical delivery (PPM, reactive works, certifications, records) and life-safety readiness, while partnering with the Front of House Manager and wider estate/commercial teams to minimise resident impact and maintain a premium environment. Material risks, service impacts, and budget variances are escalated to the Residential Building Manager; the Operations Manager is engaged on high-risk or strategic items as directed by the Residential Building Manager.
Location: Southbank Place (1 Casson Square, 30 Casson Square, 5 Belvedere Road, and 7 Belvedere Road)
Working Hours: 08:30-17:30, Monday to Friday
MAIN RESPONSIBILITIES
Building Services and Technical Oversight
Manage the day-to-day performance, servicing, and testing of all building M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure.
Ensure systems operate as designed and are maintained in accordance with SFG20 and manufacturer specifications.
Respond promptly to plant alarms, system failures, and performance issues to minimise downtime and maintain resident comfort.
Maintain accurate engineering logs, asset registers, and compliance documentation across all buildings.
Compliance and Health & Safety
Ensure full legislative and regulatory compliance in areas including but not limited to fire safety systems, water hygiene, electrical safety, pressure systems, lift safety, and HVAC.
Maintain accurate compliance records, certification schedules, and digital audit trails.
Plan and deliver PPM schedules in accordance with statutory and contractual obligations.
Support the delivery of site-wide risk assessments, including Fire Risk Assessments and Water Risk Assessments, and lead the implementation of remedial actions, updating the Residential Building Manager on progress.
Contractor Management
Oversee all hard services contractors including M&E providers, lift engineers, fire alarm and sprinkler contractors, access control, BMS, and others.
Manage performance, elevate defects or non-compliance, and ensure contracts are delivering in line with agreed SLAs and KPIs.
Support procurement activity and contribute to contractor tenders and performance reviews, in coordination with the Residential Building Manager.
Reactive and Planned Maintenance
Manage a live system of PPMs, statutory checks, and reactive maintenance across all residential buildings.
Ensure work orders are correctly prioritised, assigned, and completed within SLAs.
Oversee engineer workload and ensure appropriate call-out cover and escalation procedures are in place.
Lead or support root cause analysis following critical failures and implement preventative actions; report outcomes to the Residential Building Manager.
Team Management
Line manages the site-based engineers, ensuring safe working practices, training compliance, and professional development.
Conduct regular 1:1s, toolbox talks, and performance appraisals.
Build a culture of safety, responsibility, and continuous improvement within the engineering team.
Provide mentoring and hands‑on support where technical guidance is required, ensuring alignment with direction from the Residential Building Manager.
Capital Projects and Lifecycle Works
Support the delivery of capital maintenance projects and infrastructure improvements across the buildings.
Advise on plant lifecycle, replacement planning, and technical specification development.
Liaise with project consultants, contractors, and wider stakeholders to ensure smooth delivery, keeping the Residential Building Manager informed.
Energy and Sustainability
Work closely with CWG and building consultants to monitor and improve plant efficiency, reduce energy consumption and align with sustainability targets.
Identify and implement technical interventions to improve building environmental performance.
Monitor energy and utility usage and recommend improvements to reduce wastage; provide regular updates to the Residential Building Manager.
Support the Residential Building Manager and Front of House Manager with engineering insight and action where required.
Coordinate closely on matters affecting amenity spaces, communal areas, and resident impact.
Support the delivery of major resident communication where plant or service interruptions are involved.
Attend and contribute to all relevant operational, H&S, and mobilisation meetings led by the Residential Building Manager.
Retail and Commercial Support
Provide M&E and compliance oversight for the retail/commercial units located within the residential buildings.
Ensure commercial occupiers are supported on building infrastructure, emergency systems, and statutory responsibilities.
Act as a liaison point for technical queries and planned works coordination, escalating to the Residential Building Manager where appropriate.
Cover, Emergency Support & Other Duties
Provide direct cover or escalation support for the Building Manager and Front of House Manager during periods of absence or unavailability.
Participate in the on-call rota for engineering emergencies and urgent building issues.
Carry out other reasonable duties as instructed and directed by the Residential Building Manager (and Operations Manager where required).
Qualifications & Experience
Apprenticeship or higher qualification in mechanical/electrical engineering or building services.
Health & Safety qualifications (IOSH, SSSTS, or NEBOSH) preferred.
Minimum 5 years’ experience managing engineering or hard-services delivery in high-end residential or mixed-use environments.
Proven ability to lead in-house teams and external contractors, maintaining compliance and service excellence.
Strong working knowledge of statutory systems (L8, EICR, SFG20, LOLER, PUWER, building regulations).
Experience using CAFM systems and reactive maintenance systems, such as Yardi Maintenance IQ or RiskWise.
Personal Attributes
Technically credible, safety-focused leader with strong problem-solving skills.
Calm, composed, and decisive under pressure.
Approachable and collaborative, fostering a positive team culture.
Committed to high standards, professional growth, and continuous improvement.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
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Engineering Supervisor employer: Palmer McCarthy
Palmer McCarthy is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth, you will have the opportunity to shape a national business development function while working with prestigious clients and iconic venues across the UK. Enjoy competitive compensation, including a generous car allowance and performance bonuses, all within a supportive culture that values your contributions and fosters professional development.
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