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For Companies At a Glance
- Tasks: Manage key client accounts and ensure top-notch service delivery across Scotland.
- Company: Established security solutions provider with a strong Scottish presence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact in client relationships and service excellence.
- Qualifications: Experience in account management and strong client relationship skills required.
- Other info: Field-based role with travel to various client sites.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Our client is a well-established provider of comprehensive security solutions, supporting major projects across construction, infrastructure, power, and industrial sectors. Their offering includes temporary technology solutions (such as RDCs and Security Eyes), manned guarding, and selected fixed-system installations. With a strong and growing client base across Scotland, the business is now investing in dedicated account management to ensure exceptional service delivery and support continued growth. This role is ideal for someone who excels in client relationships, service delivery, and on-site engagement—not a cold-sales position, but a hands-on, customer-focused account management role.
The Role
As Account Manager (Contract Manager), you will take ownership of several key client accounts across Scotland. You will be responsible for maintaining high service standards, deepening client relationships, and identifying opportunities to enhance and expand the services provided. This is a field-based, client-facing role involving regular site visits, close communication with site managers, and coordination with internal teams. You will be joining a busy and committed team and will play a vital part in supporting client satisfaction and business growth.
Key Responsibilities
- Client Relationship Management
- Manage and develop relationships with a portfolio of established clients across Scotland.
- Conduct regular site visits and service reviews to ensure client satisfaction.
- Liaise directly with site managers and operational contacts to resolve issues and maintain service levels.
- Ensure that temporary security technology (RDCs, Security Eyes) and guarding solutions are delivered and maintained effectively.
- Work closely with internal operations, engineering, and HR teams to support deployments and staffing requirements.
- Assist with recruitment coordination for site security officers when necessary.
- Identify opportunities to expand service offerings or enhance current service provisions.
- Provide basic technical guidance on security products, escalating detailed queries to technical teams as required.
- Support ongoing development of major accounts including Celtbrae (now partly Oreos), Story Contracting, SPL Power Lines, and OCO Group.
- Maintain accurate account information and site notes.
- Provide regular updates to senior management regarding service performance, risks, and opportunities.
About You
Essential:
- Experience in Account Management or Contract Management, ideally within security services or a related operational field.
- Strong background in client relationship management and on-site service delivery.
- Confident conducting site visits and engaging with clients at all levels.
- Ability to identify upsell opportunities and proactively support client needs.
- Comfortable discussing basic technical security solutions (training provided).
- Personable, reliable, and proactive, with a focus on service excellence.
Desirable:
- Experience within security services, including temporary tech or manned guarding.
- Background in construction, infrastructure, utilities, or similar sectors.
- Understanding of operational processes within guarding contracts.
Location & Working Pattern
- Based in Scotland, covering multiple client sites across the region.
- Field-based role with significant travel to client locations.
- Occasional office visits may be required.
Why This Role?
- Work with a respected security provider with a strong Scottish presence.
- Opportunity to manage major accounts—not a cold-sales role.
- Join a supportive team during an exciting period of growth.
- Make a meaningful impact by improving service delivery and client satisfaction across key national projects.
Account Manager- Security Services in Glasgow employer: Palmer McCarthy Solutions Ltd
Contact Detail:
Palmer McCarthy Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager- Security Services in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us an edge and might even lead to referrals.
✨Tip Number 3
Prepare for site visits by thinking about potential questions and scenarios. Show that you’re ready to engage with clients and solve problems on the spot—this is key for account management roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Account Manager- Security Services in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in Security Services. Highlight your experience in client relationship management and any relevant operational fields, so we can see how you fit right in with our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service delivery and client engagement. Tell us why you're excited about this role and how you can contribute to our growth at StudySmarter.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to account management or security services. We want to see how you've successfully managed client accounts and delivered exceptional service in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Palmer McCarthy Solutions Ltd
✨Know Your Client
Before the interview, research the company’s key clients and projects. Understanding their needs and how the security services provided can impact their operations will show your commitment and readiness to manage those relationships effectively.
✨Demonstrate Service Excellence
Prepare examples from your past experiences where you successfully managed client relationships or resolved issues on-site. Highlighting your proactive approach to service delivery will resonate well with the interviewers, as this role is all about ensuring client satisfaction.
✨Be Ready for Technical Discussions
Brush up on basic technical knowledge related to security solutions like RDCs and Security Eyes. While you’ll receive training, showing that you have a foundational understanding will demonstrate your eagerness to learn and adapt in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current projects and future growth plans. This not only shows your interest in the role but also gives you insight into how you can contribute to their success and enhance client relationships.
