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For Companies At a Glance
- Tasks: Manage key client accounts and ensure top-notch service delivery across Scotland.
- Company: Established security solutions provider with a strong Scottish presence.
- Benefits: Join a supportive team, enjoy travel opportunities, and make a real impact.
- Why this job: Not just sales—build relationships and enhance client satisfaction in a growing company.
- Qualifications: Experience in account management and strong client relationship skills required.
- Other info: Field-based role with significant travel and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Our client is a well-established provider of comprehensive security solutions, supporting major projects across construction, infrastructure, power, and industrial sectors. Their offering includes temporary technology solutions (such as RDCs and Security Eyes), manned guarding, and selected fixed-system installations. With a strong and growing client base across Scotland, the business is now investing in dedicated account management to ensure exceptional service delivery and support continued growth. This role is ideal for someone who excels in client relationships, service delivery, and on-site engagement—not a cold-sales position, but a hands-on, customer-focused account management role.
The Role
As Account Manager (Contract Manager), you will take ownership of several key client accounts across Scotland. You will be responsible for maintaining high service standards, deepening client relationships, and identifying opportunities to enhance and expand the services provided. This is a field-based, client-facing role involving regular site visits, close communication with site managers, and coordination with internal teams. You will be joining a busy and committed team and will play a vital part in supporting client satisfaction and business growth.
Key Responsibilities
- Client Relationship Management
- Manage and develop relationships with a portfolio of established clients across Scotland.
- Conduct regular site visits and service reviews to ensure client satisfaction.
- Liaise directly with site managers and operational contacts to resolve issues and maintain service levels.
- Ensure that temporary security technology (RDCs, Security Eyes) and guarding solutions are delivered and maintained effectively.
- Work closely with internal operations, engineering, and HR teams to support deployments and staffing requirements.
- Assist with recruitment coordination for site security officers when necessary.
- Identify opportunities to expand service offerings or enhance current service provisions.
- Provide basic technical guidance on security products, escalating detailed queries to technical teams as required.
- Support ongoing development of major accounts including Celtbrae (now partly Oreos), Story Contracting, SPL Power Lines, and OCO Group.
- Maintain accurate account information and site notes.
- Provide regular updates to senior management regarding service performance, risks, and opportunities.
About You
Essential:
- Experience in Account Management or Contract Management, ideally within security services or a related operational field.
- Strong background in client relationship management and on-site service delivery.
- Confident conducting site visits and engaging with clients at all levels.
- Ability to identify upsell opportunities and proactively support client needs.
- Comfortable discussing basic technical security solutions (training provided).
- Personable, reliable, and proactive, with a focus on service excellence.
Desirable:
- Experience within security services, including temporary tech or manned guarding.
- Background in construction, infrastructure, utilities, or similar sectors.
- Understanding of operational processes within guarding contracts.
Location & Working Pattern
- Based in Scotland, covering multiple client sites across the region.
- Field-based role with significant travel to client locations.
- Occasional office visits may be required.
Why This Role?
- Work with a respected security provider with a strong Scottish presence.
- Opportunity to manage major accounts—not a cold-sales role.
- Join a supportive team during an exciting period of growth.
- Make a meaningful impact by improving service delivery and client satisfaction across key national projects.
Account Manager- Security Services in Aberdeen employer: Palmer McCarthy Solutions Ltd
Contact Detail:
Palmer McCarthy Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager- Security Services in Aberdeen
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those site visits! Think about how you can demonstrate your client relationship skills and service delivery experience. Have examples ready that showcase your ability to resolve issues and enhance client satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Account Manager- Security Services in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in Security Services. Highlight your experience in client relationship management and any relevant operational fields, especially if you've worked in security or similar sectors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and how you can enhance client relationships. Mention specific examples from your past roles that demonstrate your hands-on approach.
Showcase Your Communication Skills: Since this role involves regular site visits and liaising with clients, make sure to highlight your strong communication skills in your application. We want to see how you engage with clients and resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Palmer McCarthy Solutions Ltd
✨Know Your Client
Before the interview, research the company and its key clients. Understand their security solutions and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve issues and maintain service levels, as this is crucial for the Account Manager position.
✨Be Ready for Technical Discussions
Brush up on basic security technology concepts like RDCs and Security Eyes. Even if you're not a tech expert, showing that you can engage in these discussions will impress the interviewers and demonstrate your willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client management and service delivery. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
