At a Glance
- Tasks: Create a welcoming atmosphere while providing essential admin support and managing reception duties.
- Company: Atria, a premium office destination in Edinburgh with a vibrant tenant community.
- Benefits: 24-hour contract, 23 days annual leave, and a supportive team environment.
- Other info: Join a dynamic team and contribute to exciting events and tenant engagement activities.
- Why this job: Be the friendly face of Atria and engage with diverse tenants every day.
- Qualifications: Experience in customer service or admin roles, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
Atria is a premium, multi-tenant office destination in the heart of Edinburgh, known for its high-quality service and strong tenant community. You will play a key role in creating a warm, professional first impression while providing essential administrative support behind the scenes.
This role is split between front-desk service and admin support, working closely with the FOH Supervisor and FOH Manager to keep operations running smoothly and to fill in any gaps across the team. It is ideal for someone who is organised, people-focused and enjoys a mix of customer service and office-based tasks.
Key Responsibilities:- Front of House Service
- Deliver a welcoming, professional experience for all tenants and visitors.
- Manage daily reception duties including visitor sign-ins, contractor arrivals and parcel handling.
- Maintain an organised reception environment.
- Support the FOH Supervisor by escalating tenant queries or issues promptly.
- Administrative Support
- Provide day-to-day admin support to the FOH Supervisor and FOH Manager, helping to keep operations running smoothly.
- Assist with updating databases on Google Drive, including tenant contacts, guest lists and fire marshal information.
- Help prepare documents, reports and internal updates as required.
- Support with monthly waste and recycling reporting by gathering data and preparing drafts.
- Take notes or assist with minute-taking during internal team meetings when needed.
- Assist with updating the Atria App with events, alerts and building information.
- Help maintain stock levels for FOH supplies and ensure the desk is fully equipped.
- Tenant Experience & Engagement
- Build friendly, positive relationships with tenants through daily interactions.
- Support the FOH Supervisor with tenant queries, ensuring responses are timely and accurate.
- Assist with weekly pop-up events, helping set up, coordinate and promote activities.
- Contribute ideas for the monthly building newsletter and help gather content.
- Marketing & Communications Support
- Assist with creating simple marketing materials such as flyers, posters and digital screen content using Canva.
Working Pattern: 24 hours contract, Tuesday to Friday 08:00 - 15:00. Based at the front desk with regular office-based admin time. 23 days per annum annual leave (28 pro rata).
Skills & Experience:
- Experience in a reception, customer service or administrative role.
- Strong communication and interpersonal skills.
- Confident using Outlook, Microsoft Office (Word, Excel, PowerPoint), Google Drive and Canva.
- Excellent organisation, accuracy and attention to detail.
- A proactive, helpful attitude and willingness to support the wider FOH team.
- Interest in events, tenant engagement is a bonus.
Front of House Receptionist in Edinburgh employer: Palmaris FM
Atria is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh that prioritises both professional growth and employee well-being. With a strong focus on community engagement and support, employees enjoy a collaborative environment where their contributions are valued, alongside competitive benefits such as generous annual leave and opportunities for skill development. Join us to be part of a dynamic team that fosters meaningful connections and a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist in Edinburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Palmaris FM and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Palmaris FM and let us see your personality shine through!
We think you need these skills to ace Front of House Receptionist in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Palmaris FM.
Get Familiar with Our Brand:Before applying, take some time to learn about Palmaris FM and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Palmaris FM
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Palmaris FM.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Palmaris FM will surely appreciate.
