At a Glance
- Tasks: Create a welcoming atmosphere while providing essential admin support and managing reception duties.
- Company: Atria, a premium office destination in Edinburgh with a vibrant tenant community.
- Benefits: 24-hour contract, 23 days annual leave, and a supportive team environment.
- Other info: Opportunity to contribute to events and marketing initiatives in a dynamic workplace.
- Why this job: Be the friendly face of Atria and engage with tenants while honing your admin skills.
- Qualifications: Experience in customer service or admin roles, strong communication skills, and a proactive attitude.
The predicted salary is between 25000 - 31200 £ per year.
Atria is a premium, multi-tenant office destination in the heart of Edinburgh, known for its high-quality service and strong tenant community. You will play a key role in creating a warm, professional first impression while providing essential administrative support behind the scenes. This role is split between front-desk service and admin support, working closely with the FOH Supervisor and FOH Manager to keep operations running smoothly and to fill in any gaps across the team. It's ideal for someone who is organised, people-focused and enjoys a mix of customer service and office-based tasks.
Key Responsibilities:
- Front of House Service
- Deliver a welcoming, professional experience for all tenants and visitors.
- Manage daily reception duties including visitor sign-ins, contractor arrivals and parcel handling.
- Maintain an organised reception environment.
- Support the FOH Supervisor by escalating tenant queries or issues promptly.
- Administrative Support
- Provide day-to-day admin support to the FOH Supervisor and FOH Manager, helping to keep operations running smoothly.
- Assist with updating databases on Google Drive, including tenant contacts, guest lists and fire marshal information.
- Help prepare documents, reports and internal updates as required.
- Support with monthly waste and recycling reporting by gathering data and preparing drafts.
- Take notes or assist with minute-taking during internal team meetings when needed.
- Assist with updating the Atria App with events, alerts and building information.
- Help maintain stock levels for FOH supplies and ensure the desk is fully equipped.
- Tenant Experience & Engagement
- Build friendly, positive relationships with tenants through daily interactions.
- Support the FOH Supervisor with tenant queries, ensuring responses are timely and accurate.
- Assist with weekly pop-up events, helping set up, coordinate and promote activities.
- Contribute ideas for the monthly building newsletter and help gather content.
- Marketing & Communications Support
- Assist with creating simple marketing materials such as flyers, posters and digital screen content using Canva.
Working Pattern: 24 hours contract, Tuesday to Friday 08:00 - 15:00. Based at the front desk with regular office-based admin time. 23 days per annum annual leave (28 pro rata).
Skills & Experience:
- Experience in a reception, customer service or administrative role.
- Strong communication and interpersonal skills.
- Confident using Outlook, Microsoft Office (Word, Excel, PowerPoint), Google Drive and Canva.
- Excellent organisation, accuracy and attention to detail.
- A proactive, helpful attitude and willingness to support the wider FOH team.
- Interest in events, tenant engagement is a bonus.
Locations
Front of House Receptionist in Edinburgh, Scotland employer: Palmaris FM
Atria is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh that prioritises both professional growth and employee well-being. With a strong focus on community engagement and support, employees benefit from a collaborative environment where their contributions are valued, alongside competitive annual leave and opportunities to develop skills in customer service and administration. Join us to be part of a dynamic team that fosters meaningful relationships and encourages creativity in enhancing tenant experiences.
