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- Tasks: Support vulnerable community members in accessing online resources and improving digital skills.
- Company: Pallion Action Group, dedicated to digital inclusion and community support.
- Benefits: Competitive hourly wage, flexible working hours, and valuable experience in community engagement.
- Why this job: Make a real difference by empowering others with essential digital skills and safety.
- Qualifications: Passion for digital inclusion and strong communication skills.
- Other info: 12-month funded position with opportunities for personal growth and leadership development.
The predicted salary is between 11 - 16 £ per hour.
We are looking to recruit a Digital Inclusion Support to help support and develop new ideas. It is a Time to Shine Leadership programme.
They will be expected to:
- Expand digital support services, helping vulnerable community members safely access online resources, complete forms, claim benefits, and avoid scams.
- Strengthen the organisation's capacity to deliver equitable, inclusive services.
- Develop partnerships and improve community engagement.
- Produce reports for Manager.
- Deliver one-to-one and group sessions to improve digital skills, online safety, and benefit access.
- Identify and report potential scams to protect vulnerable individuals.
- Engage hard-to-reach groups, tailoring support to individual needs.
- Be flexible in working day and manage own timetable including occasional weekend and early evening.
- Comply with the principles and requirements of the Data Protection Act 2018 and GDPR in relation to the management of records and information and respect the privacy of personal information held.
Approx 12 days required for travelling to T2S programme events and development days. Leadership days - 4 individual days throughout the year, may require travel and overnight stay away from home.
CLOSING DATE FOR THIS POST IS MIDDAY FRIDAY 27th February 2026.
Please send CV to ,uk
Digital Inclusion Support in Sunderland employer: PALLION ACTION GROUP
Contact Detail:
PALLION ACTION GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Inclusion Support in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with community groups. The more you engage, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your digital skills in real-time. Whether it’s during an interview or a casual chat, let them see how you can help vulnerable community members navigate online resources.
✨Tip Number 3
Tailor your approach! Each organisation is unique, so make sure you understand their mission and values. When you apply through our website, highlight how your experience aligns with their goals, especially around community engagement and digital inclusion.
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your interest in helping strengthen their digital support services.
We think you need these skills to ace Digital Inclusion Support in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Inclusion Support role. Highlight any relevant experience in digital support, community engagement, or working with vulnerable groups.
Show Your Passion: In your application, let us know why you're excited about this role! Share your enthusiasm for helping others access digital resources and how you can contribute to our mission of inclusivity.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PALLION ACTION GROUP
✨Know Your Digital Stuff
Make sure you brush up on your digital skills and knowledge before the interview. Familiarise yourself with common online resources, scams, and tools that can help vulnerable community members. Being able to discuss these topics confidently will show that you're ready to support those in need.
✨Show Your Community Spirit
This role is all about engaging with the community, so be prepared to share examples of how you've done this in the past. Think about any partnerships you've developed or initiatives you've been involved in that demonstrate your commitment to inclusivity and support for hard-to-reach groups.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like helping someone avoid a scam or delivering a group session. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to tailor support to individual needs.
✨Understand Data Protection
Since you'll be dealing with sensitive information, it's crucial to understand the principles of the Data Protection Act 2018 and GDPR. Be ready to discuss how you would ensure the privacy and security of personal information while providing support to community members.
