At a Glance
- Tasks: Lead corporate accounts, drive service excellence, and build strong customer relationships.
- Company: Join a growing logistics company focused on customer service and operational excellence.
- Benefits: Enjoy savings on top retailers, health support, and an excellent pension scheme.
- Other info: Diversity and inclusion are at the heart of our culture, promoting innovation and success.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in customer account management and strong leadership abilities.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts function. This is a key leadership role responsible for building strong customer relationships, driving service excellence, improving account performance, and ensuring long‑term customer retention across a portfolio of corporate accounts. You will act as a senior point of contact for customers, lead customer engagement activity and business reviews, and work collaboratively across the wider business to deliver exceptional customer outcomes. Based between our Burton Superhub and the field, this role offers the opportunity to make a real impact within a fast‑paced and customer‑focused logistics environment. This is an exciting opportunity to join a growing and ambitious business where customer service, operational excellence, and collaboration are at the heart of everything we do.
Responsibilities:
- Lead the day‑to‑day operational and commercial performance of the Corporate Accounts function
- Build and maintain strong relationships with key corporate customers
- Lead customer business reviews, engagement meetings, and performance discussions
- Drive customer loyalty, retention, and long‑term account stability
- Monitor KPI, SLA, operational, and financial performance across accounts
- Identify trends, risks, and opportunities to improve service delivery and account performance
- Support the management and resolution of customer escalations and service concerns
- Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
- Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
- Contribute towards continuous improvement initiatives, customer solutions, and value‑added services
- Provide reporting, insight, and recommendations to support business decision‑making
What are we looking for in a candidate?
- Proactive and customer‑focused leader with strong commercial awareness and a passion for delivering outstanding service
- Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service‑led environment
- Strong leadership and people management skills
- Excellent relationship‑building and stakeholder management abilities
- Commercial awareness with an understanding of customer retention, profitability, and account performance
- Experience analysing operational and financial performance data
- Strong problem‑solving and decision‑making skills
- Excellent communication and organisational skills
- Ability to manage multiple priorities in a fast‑paced environment
- Experience within pallet networks or logistics operations
- Understanding of KPI, SLA, and customer performance management
- Experience leading customer business reviews and customer engagement activities
- Awareness of account profitability and cost‑to‑serve measures
- Experience supporting operational improvement or customer retention initiatives
What you will get in return?
- Support your development journey, help you grow you and offer:
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme
- Excellent Pension Scheme
- Health Care Cash Plan
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, we ensure that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
General Manager – Corporate Accounts employer: PALLETFORCE
At EV Cargo, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a General Manager in our Corporate Accounts function, you will benefit from comprehensive development opportunities, a robust employee recognition scheme, and access to our Wellbeing Centre, all while working in a fast-paced logistics environment that values customer service and operational excellence. Join us in Burton, where your leadership will directly contribute to our ambitious growth and the success of our diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Corporate Accounts
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like PALLETFORCE and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at PALLETFORCE!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like PALLETFORCE keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace General Manager – Corporate Accounts
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to PALLETFORCE:This is your chance to really connect with the team at PALLETFORCE. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at PALLETFORCE
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with PALLETFORCE.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show PALLETFORCE that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at PALLETFORCE. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
