At a Glance
- Tasks: Help users with tech issues and collaborate with teams to provide top-notch support.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive salary, bonus for out-of-hours work, and great savings on top retailers.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by solving problems and supporting your colleagues.
- Qualifications: GCSE Maths and English Level 4, IT qualification preferred but not essential.
The predicted salary is between 45000 - 50000 £ per year.
In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross‑functional teams and providing excellent guidance and support.
Location: Burton-upon-Trent, DE14 2SY
Salary: £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out‑of‑hours work. This typically applies to one week in every three.
The Role:
- Manage any incoming IT requests and identify the appropriate priority and action to be undertaken.
- Work with call‑logging and ticketing software.
- Take ownership of cases and bring resolution to customer’s issues.
- Manage user creation and account administration.
- Provide hardware and software support managing the in‑house application support.
- Collaborate closely with the software development team and the operations teams.
- Develop strong working relationships with other departments to assist with the delivery of our service.
- Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
- Have the ability to troubleshoot and approach problem solving in a logical manner.
What are we looking for in a candidate?
Qualifications:You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification – both desirable but not essential.
Experience:You will have 1st and 2nd line service desk, windows server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active directory.
Communication:Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
People & Self Development:You will have the ability to work effectively as part of a team, or work on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.
What you will get in return:
- We’ll support your development journey, help you grow you and offer:
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Employee Recognition Scheme
- Excellent Pension Scheme
- Health Care Cash Plan
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success! If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Diversity and Inclusion:
Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
IT Support Analyst in Burton upon Trent employer: PALLETFORCE
Palletforce is an exceptional employer located in Burton-upon-Trent, offering a supportive work culture that prioritises employee development and inclusivity. With benefits such as a competitive salary, access to significant savings through Reward Gateway, and a robust pension scheme, we foster an environment where innovative ideas are encouraged and every team member can thrive. Join us to be part of a diverse community that values your contributions and supports your growth within a dynamic company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Burton upon Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PALLETFORCE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PALLETFORCE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PALLETFORCE!
✨Direct Apply to PALLETFORCE
Let's not forget to apply directly through the PALLETFORCE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Burton upon Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PALLETFORCE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PALLETFORCE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PALLETFORCE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
