At a Glance
- Tasks: Support customer service and network services, ensuring top-notch service for partners and stakeholders.
- Company: Join The Pallet Network, a leader in logistics with a commitment to excellence.
- Benefits: Enjoy 20 days holiday, pension scheme, life assurance, and wellness support.
- Other info: Inclusive culture with opportunities for personal development and recognition.
- Why this job: Be part of a dynamic team that values your growth and success in logistics.
- Qualifications: Intermediate IT skills, strong communication, and problem-solving abilities required.
The predicted salary is between 30000 - 37000 £ per year.
Company Description
Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UKs largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.
Job Description
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. Working hours: Monday - Friday 08:00 - 16:00/09:00 - 17:00 - weekly rotating shifts. Some occasional Saturday working may be required (possible to be done from home). Salary: £26,660.55 per annum
Key Duties of a Partner Account Coordinator:
- First point of contact for Partner Account and Network Services related enquiries
- Problem solving for Partners, customers and internal departments
- Meeting customer and client expectations and meeting agreed SLAs
- Collating accurate information for Partner KPI packs and internal business reporting
- Provide accurate data in a timely manner, for both internal and external stakeholders
- Maintain a high level of customer/Partner focus
- Work closely with internal departments to ensure optimum customer service provision
- Manage Partner agreements in line manager's absence
- Assisting with event co-ordination in line manager's absence
- Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
- Invoice generation for specific accounts or events where required
- Distribution of all Partner communication bulletins
- Track and trace system co-ordination where required
- Action generic TPN email inbox to distribute enquiries effectively
Qualifications:
- Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
- Ability to prioritise tasks effectively to meet all deadlines
- Displays a calm and methodical approach if under pressure
- High attention to detail and high level of accuracy
- Professional and courteous approach
- Strong verbal and written communication skills
- Excellent problem solving skills with the desire to share best practice enhancements
- Strong teamwork approach
Additional Information:
As part of our drive to make The Pallet Network (TPN) a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Holiday entitlement - 20 days plus the normal bank holidays.
- Pension scheme - 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness via our Employee Assistance Programme offering immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers providing substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition for employees who have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts via our benefit platform with access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Customer Service Coordinator in Swadlincote employer: Pallet network
The Pallet Network, part of the Culina Group, is an exceptional employer that prioritises employee well-being and professional growth within a dynamic warehouse environment in Crawley. With a commitment to safety and operational excellence, employees benefit from competitive salaries, generous holiday allowances, and clear career progression pathways, all while working in a supportive team culture that values reliability and collaboration. The state-of-the-art facility and access to ongoing training programmes further enhance the rewarding experience of being part of a leading logistics specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Swadlincote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pallet network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pallet network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Swadlincote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pallet network:Your cover letter is your chance to shine! Tell us why you want to work at Pallet network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pallet network!
How to prepare for a job interview at Pallet network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
