Operations Coordinator - FTC in London

Company Description Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UKs largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description As an Operations Coordinator you will support and assist the Partners of the network, following the procedures and rules of TPN and ensure that the companys interest is always protected. Fixed-term maternity cover until November 2027. Working hours: Monday to Friday rotating. Pay rate: £13.21 per hour.

Key Duties of an Operations Coordinator:

• Establish and maintain a good working relationship with all members.
• Maintain effective communication and relationship with all other departments.
• Carry out members requests where appropriate by both telephone and e-mail.
• Mediate between members in disagreement, ensuring members actions have been carried out in accordance with The Pallet Network operation manual.
• Assist members in arranging overspill vehicles and couriers where appropriate.
• Carry out varied administrative duties.
• Deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
• Update the hub information board for relevant comments concerning the day operation.
• Ensure that the handover from the Night Manager is acted upon and compile a handover to the Night Shift of any relevant points applicable to the night operation.
• Mediate on disputes between members ensuring action is taken in accordance with the rules of the network as laid down in the manual.
• Refer to the Team leader/line manager any unresolved or escalated problems.
• Raise company Purchase Orders when required.
• Adhere to the companys Health and Safety Policy at all times.
• Make the Operations Manager aware of any situations which could impact adversely on the company.
• Maintain good working relationships with all Members and colleagues and always liaise fairly and without favouritism.
• Ensure that handovers between day and night shifts are concise and understood.

Qualifications:

• Previous experience of working in a high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Competent in Microsoft Office Word, PowerPoint and Excel.
• Strong communication skills both written and verbal.
• Great attention to detail.

Additional Information:

As part of our drive to make The Pallet Network a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - 20 days holiday plus the normal 8.