At a Glance
- Tasks: Support customer service and network services, ensuring top-notch service for partners and clients.
- Company: Join The Pallet Network, a leader in logistics with a commitment to excellence.
- Benefits: 28 days annual leave, pension scheme, wellness support, and employee discounts.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 15996 - 15996 £ per year.
Company Description
Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.
Job Description
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.
Working hours: Monday to Wednesday, 10:00-18:00 | Part-time. Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £15,996.32 per annum, 9-12 months fixed term contract to cover maternity.
Key Duties of a Customer Service Coordinator:
- First point of contact for Partner Account and Network Services related enquiries.
- Problem solving for Partners, customers and internal departments.
- Meeting customer and client expectations and meeting agreed SLAs.
- Collating accurate information for Partner KPI packs and internal business reporting.
- Provide accurate data in a timely manner, for both internal and external stakeholders.
- Maintain a high level of customer/Partner focus.
- Work closely with internal departments to ensure optimum customer service provision.
- Manage Partner agreements in line manager's absence.
- Assisting with event co-ordination in line manager's absence.
- Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
- Invoice generation for specific accounts or events where required.
- Distribution of all Partner communication bulletins.
- Track and trace system co-ordination where required.
- Action generic TPN email inbox to distribute enquiries effectively.
Qualifications:
- Previous experience within Customer Services.
- Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.
- Ability to prioritise tasks effectively to meet all deadlines.
- Displays a calm and methodical approach if under pressure.
- High attention to detail and high level of accuracy.
- Professional and courteous approach.
- Strong verbal and written communication skills.
- Excellent problem solving skills with the desire to share best practice enhancements.
- Strong teamwork approach.
Additional Information:
As part of our drive to make The Pallet Network (TPN) a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual leave - 28 days inclusive pro rata.
- Pension scheme - 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Customer Service Coordinator in London employer: Pallet network
The Pallet Network, part of the Culina Group, is an exceptional employer that prioritises employee well-being and professional growth within a dynamic warehouse environment in Crawley. With a commitment to safety and operational excellence, employees benefit from competitive salaries, generous holiday allowances, and clear career progression pathways, all while working in a supportive team culture that values reliability and collaboration. The state-of-the-art facility and access to ongoing training programmes further enhance the rewarding experience of being part of a leading logistics specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pallet network and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pallet network and let us see your personality shine through!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pallet network.
Get Familiar with Our Brand:Before applying, take some time to learn about Pallet network and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pallet network
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pallet network.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pallet network will surely appreciate.
