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For Companies At a Glance
- Tasks: Be the voice of Sysco, helping customers and supporting our sales teams.
- Company: Join Sysco, the leading foodservice provider in Ireland with a vibrant team culture.
- Benefits: Enjoy expert training, colleague discounts, wellness days, and fun team socials.
- Why this job: Kickstart your career in a dynamic environment where you can make a real impact.
- Qualifications: Sales experience is a plus, but a passion for customer service is key.
- Other info: Embrace a diverse culture that values your unique potential and growth.
The predicted salary is between 25000 - 30000 £ per year.
As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver.
We are excited to offer a fantastic opportunity for a Contact Centre Executive. You will be an ambassador for Sysco, the first point of contact for customers, and a key supporter of our sales teams. The role requires a candidate who will be:
- Customer Focused
- Team Orientated
- Thrive in a competitive sales environment
If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland.
Key Accountabilities Overview
- Respond to customer requests, increase their awareness of our full product offerings, and enhance our understanding of their business.
- Process orders, enquiries and administrative tasks accurately and on time.
- Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls.
- Build solid, sustainable relationships with new and existing customers and related parties, track the performance of our competitors, and support our field-based Sales Representatives in pricing and processing orders in a timely manner.
Requirements
- Demonstrate the ability - through sales experience or potential - to grow our business and develop customer accounts.
- Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution.
- Stay organised and flexible in a busy environment, with a relentless focus on superb customer service.
- Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word and Excel.
Benefits
- Expert Training & Development - skills you can use in the wider world.
- Employee Assistance Programme (EAP) - help when you need it most.
- Colleague Discount - on all sorts of lovely food and award-winning products.
- Annual Wellbeing Day - take a day for your wellness.
- Sysco Socials - get to know the full team at monthly lunches and incentives.
Sysco Ireland Culture
- Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
- Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
- Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
- A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.
Sysco is an equal opportunity employer and we’re proud of our record in creating positive, safe and supportive working environments where our people can prosper. Our diverse and inclusive culture means you don’t have to ‘fit in’ to succeed. Each of us shapes Sysco as a whole. And we value your potential as much as your experience, so if you’re looking for a fresh challenge, submit your application today.
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Contact Centre Executive in Belfast employer: Pallas Foods
Contact Detail:
Pallas Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive in Belfast
✨Tip Number 1
Get to know Sysco inside out! Research their products, values, and culture. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills can help Sysco thrive. Think about specific examples from your past that highlight your customer service and sales abilities.
✨Tip Number 3
Network like a pro! Connect with current or former Sysco employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Executive in Belfast
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering excellent service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key accountabilities mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Be Proactive and Positive: In your written application, show us your proactive approach to problem-solving. Share instances where you’ve tackled challenges head-on and maintained a positive attitude. This is crucial for thriving in our competitive sales environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Sysco!
How to prepare for a job interview at Pallas Foods
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what it means to be customer-focused and how to build relationships. Sysco values strong connections with customers, so be ready to share examples of how you've successfully handled customer interactions in the past.
✨Showcase Your Sales Savvy
Since the role involves achieving sales targets, prepare to discuss your sales experience or potential. Think of specific instances where you’ve upsold or cross-sold products. Sysco is looking for someone who thrives in a competitive environment, so highlight your achievements in sales.
✨Familiarise Yourself with Their Products
Take some time to research Sysco’s product offerings. Being knowledgeable about their range will not only impress your interviewers but also show that you're genuinely interested in the role. This can help you answer questions more effectively and demonstrate your enthusiasm for the position.
✨Prepare for Teamwork Questions
As a Contact Centre Executive, you'll need to work closely with sales teams and other departments. Be prepared to discuss your experiences working in teams. Think of examples where you collaborated effectively to achieve a common goal, as Sysco values teamwork and clear communication.