At a Glance
- Tasks: Join us as a Receptionist Apprentice, providing top-notch customer service and administrative support.
- Company: Palladium, a global leader in creating positive social and economic impact.
- Benefits: Gain hands-on experience, earn a competitive salary, and enjoy career development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to personal growth and community impact.
- Why this job: Be the face of our office and make a real difference in people's lives.
- Qualifications: No prior experience needed, just a passion for customer service and a proactive attitude.
The predicted salary is between 12480 - 12480 £ per year.
Primary Duties and Responsibilities
We are offering a part time apprenticeship opportunity, working 30 hours per week, providing valuable hands on experience in our busy Southampton office.
- Provide general office administrative duties, answer first line customer queries and provide an excellent customer focused service in a result driven environment.
- Greet and welcome customer and visitors in a friendly and professional manner.
- Be the Customer Service Champion for the office.
- Respond to emails and general enquiries promptly.
- Handle incoming and outgoing post and deliveries.
- Maintain staff and visitor logs and issue passes where applicable.
- Basic facilities management, including refreshment, replenishment and stationery orders.
- Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing and managing petty cash; ensure the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy.
- Any other ad hoc duties in line with delivery program requirements.
Skills and Experience
- Knowledge of general office administrative duties.
- Knowledge of answering first line customer queries and providing customer focused service delivery in a result driven environment.
- The ability to build rapport and work effectively in a sometimes challenging environment.
- Knowledge of appropriate IT systems including Microsoft Office packages and databases.
- Confidence with money handling, financial processes and invoicing, ensuring accuracy and compliance with organisational procedures.
- Ability to motivate, challenge and inspire.
- Proactive and solution focused.
- Performance and target focused.
- Excellent organisation and prioritisation skills.
- The determination and drive to want to make a positive difference.
- Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
We don't exist without results: We're driven by the outcomes we achieve and stay focused on what matters.
About Palladium
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value.
We work with governments, businesses, and investors to solve the world's most pressing challenges.
With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
Equity, Diversity & Inclusion
Palladium is committed to embedding equity, diversity, and inclusion into everything we do.
We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice.
We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics.
These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident Employer
We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding
We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm".
We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.
All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Project Overview and Role
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area.
Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained earnings.
The scheme will provide up to 12 months of tailored support for each participant.
Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
The salary for this role is: £12,480 (£16,640 FTE) and will be reviewed after 6 months.
Receptionist - Apprentice- Southampton employer: Palladium
Palladium is an exceptional employer that champions sustainability and innovation, offering a dynamic work culture where collaboration and creativity thrive. With a strong commitment to employee growth, you will have access to professional development opportunities while working on impactful projects that drive transformational change in sustainable land-use markets. Based in the UK, you will be part of a diverse team dedicated to making a difference, supported by a flexible work environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Apprentice- Southampton
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Palladium.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Palladium. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Receptionist - Apprentice- Southampton
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Palladium.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Palladium and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Palladium
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Palladium. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Palladium will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
