Employment Adviser -Andover

This position will cover our busy Andover office. In such instances, travel costs will be reimbursed by Palladium.

Primary Duties and Responsibilities:

• Take responsibility and accountability for customers as assigned and work with them through to employment.
• Assess each customer’s starting position to decide how best to meet their needs.
• Build rapport and a positive working relationship with each customer.
• Create and follow through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer.
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate to develop their capability in the recruitment process.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills and Experience:

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer/client facing and targeted environment.
• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area/interest in welfare work.
• Ability to motivate, challenge and inspire.
• Proactive and solution focused.
• Performance and target focused.
• Excellent organisation and prioritisation skills.
• The determination and drive to want to make a positive difference.

Across our offices, our Guiding Principles define who we are and what we stand for: We are One Palladium; we are accountable; we grow by developing ourselves and each other; we respect differences; we learn from mistakes; we are results driven.

Equity, Diversity & Inclusion:

Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of background or personal characteristics. These include socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer:

We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you require reasonable adjustments or accommodations due to a disability or any other circumstance, please let us know.

Safeguarding:

We define Safeguarding as the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Palladium International Ltd. participates in the Inter-Agency Misconduct Disclosure Scheme. By submitting an application, the applicant confirms understanding of these recruitment procedures.

Project Overview and Role:

Since June 2021, the Restart Scheme has helped thousands of individuals across the country back into work. The Scheme is for individuals from all backgrounds who have been claiming Universal Credit for six months or more and offers 12 months of tailored one-to-one support. As an Employment Advisor you will be the foundation of this support. You will guide the customer through their time on the scheme, promoting and celebrating positive change while challenging mindsets and behaviours. The role requires you to build genuine working relationships with customers, understand their situation, identify barriers, and create structured work plans to achieve sustainable employment. As an Employment Advisor the position is target-driven. You will need strong organisational skills to maximise customer appointments, meet Key Performance Indicators and comply with standards. You will be responsible for your performance but will have the support of a wider team, building relationships with our Employment Facilitator, Employment Solutions team and external partners. As an Employment Advisor you will be a real catalyst for change.

The salary range for this role is £27,976 to £29,000.

Additional Information:

Palladium International is a Real Living Wage Employer.