Employment Advisor - Andover

The Employment Advisor joins the Restart programme which offers support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

Responsibilities

• Take responsibility and accountability for customers as assigned and work with them through to employment.
• Assess the customer's starting position to decide how to best meet their needs.
• Build rapport and a positive working relationship with each customer.
• Create and follow through with individualized action plans ensuring appropriate and effective activity is undertaken by each customer.
• Address customer's personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers' capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits, etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face.
• Develop relationships and networks with key stakeholders including employers, Job Centre teams, provisions and funding providers to ensure smooth operation of all processes.

Qualifications

• Passion for working with people and delivering an inclusive service.
• Experience of working in a customer focused, target‑driven environment.
• Experience of providing one‑to‑one support and coaching to individuals with the ability to constructively challenge where needed.
• A level of independence and professionalism to work independently.
• Detail‑oriented with strong organisational skills.
• Interest in welfare and work.

Desirable Skills

• Track record of performance and success in target‑driven sales and customer or community facing roles.
• Knowledge of the employment market in their area.

Key Competencies

• Creative intelligence.
• Ability to motivate, challenge and inspire.
• Proactive and solution focused.
• Excellent communication skills.
• Performance and target focused.
• Excellent organisation and prioritisation skills.
• Determination and drive to want to make a positive difference.

Salary £27,976 to £29,000 per annum.

Benefits & EEO Statement

Palladium is an equal opportunity employer, committed to diversity and inclusion. We also provide equal employment to all participants and employees without regard to race, colour, religion, gender, age, disability, sexual orientation, veteran or marital status. As a Disability Confident employer, we will ensure disabled applicants that meet the minimum criteria for this position will be offered an interview. Palladium is a child‑safe organisation and screens applicants for suitability to work with children. Offer for the role is subject to DBS clearance. Palladium is a Real Living Wage Employer.