At a Glance
- Tasks: Welcome patients, manage appointments, and support our healthcare team.
- Company: Join a supportive practice dedicated to excellent patient care.
- Benefits: Part-time hours, friendly environment, and opportunities for personal growth.
- Other info: Flexible hours and a collaborative team atmosphere await you.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
About the Practice
The Pall Mall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours per week, working Tuesday, Wednesday and Friday 8am-1pm. The receptionist plays a pivotal role in the patient experience at our practice, assisting with access to services and handling queries face‑to‑face, online, and by telephone.
Responsibilities
- Greeting and directing patients.
- Supporting the triage doctor.
- Making appointments.
- Answering queries from patients and outside agencies, and signposting to the appropriate staff.
- Handling prescriptions, letters, completed forms, and specimen bottles.
- Advising patients on practice procedures.
- Registering new patients.
The practice boasts a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs, and phlebotomists. Our dedicated administration team works closely with our clinical staff to provide excellent patient care in a supportive environment. We value ideas and foster an inclusive, enjoyable, and fulfilling work atmosphere. We operate a total triage system to ensure quick decisions about patient care, providing face‑to‑face (15‑minute) appointments and telephone consultations (10 minutes).
Qualifications
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Receptionist/Care Navigator employer: Pall Mall
The Pall Mall Surgery is an excellent employer, offering a supportive and inclusive work environment where every team member plays a crucial role in enhancing patient care. With opportunities for professional growth and development, our part-time receptionist position allows you to contribute meaningfully while enjoying a flexible schedule that promotes work-life balance. Join us in a practice that values your ideas and fosters a fulfilling atmosphere for both staff and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator
✨Tip Number 1
Get to know the practice! Research Pall Mall Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence in handling queries and directing patients effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Pall Mall Surgery on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Pall Mall Surgery. Don’t forget to follow up after applying!
We think you need these skills to ace Receptionist/Care Navigator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you're excited about the role and how you can contribute to our team at Pall Mall Surgery.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially any roles where you've worked with the public or in healthcare. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pall Mall
✨Know the Practice Inside Out
Before your interview, take some time to research The Pall Mall Surgery. Familiarise yourself with their services, values, and the team structure. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled queries or resolved issues. Highlight your ability to remain calm and empathetic in challenging situations.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss any relevant software or systems you've used in previous jobs. If you have experience with medical or healthcare systems, make sure to mention it!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle patient feedback, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
