At a Glance
- Tasks: Welcome patients, manage appointments, and provide exceptional customer service in a healthcare setting.
- Company: Pall Mall Medical, a family-run business focused on high-quality private healthcare.
- Benefits: Company pension, discounted healthcare, birthday off, and access to exclusive discounts.
- Other info: Supportive culture with opportunities for personal development and teamwork.
- Why this job: Join a growing team dedicated to delivering five-star patient care and making a real difference.
- Qualifications: Experience in reception or front of house roles; healthcare experience is a plus.
The predicted salary is between 23832 - 29128 £ per year.
- Our customers say Excellent 4.8 out of 5 based on
- 2,038 reviews undefined
- At a glance
- Hours Full Time | 37.5hrs
- Location Manchester City Centre
- About Pall Mall Medical
In 2010, Pall Mall was born, a family run business with a clear vision.
Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.
Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.
At Pall Mall Medical, we believe outstanding patient care doesn't begin on the day of surgery and it certainly doesn't end when a patient leaves hospital.
Our patients place enormous trust in us during one of the biggest decisions of their lives.
They deserve exceptional care, rapid access to expert advice and genuine reassurance whenever they need it.
As we continue to grow, we're creating a dedicated Nurse Concierge Team whose sole purpose is to deliver a truly five-star clinical experience before, during and long after surgery.
The role
Pall mall are looking to recruit for a full time medical receptionist for our clinic in Manchester City Centre.
- Monday-Friday between 7:45am-7:15pm and 1 in every 4 Saturdays
- Welcoming and greeting patients as they enter the clinic in a friendly manner
- Based on front of house, meeting and greeting patients and directing them to the correct area for their appointment
- Arriving and discharging patients and ensuring they receive 5 star customer service.
Asking how their appointment was, if there is anything else we can do for them, taking payment for additional services if necessary.
- Answer phones and direct calls appropriately
- Deal with sending pathology results, letters, sick notes to patients.
- Liaising with GP's, pharmacists and patients to ensure patients receive their prescriptions in a timely manner.
- Dealing with all patients enquires with courtesy and efficiently.
- Dealing with patients who walk in and enquire about an appointment and book them in for the appropriate service.
- Work closely with GP's and Consultants to ensure they have everything they need for the appointments to take place and liaise with them daily to ensure patients get the follow up care/ tests they require.
Main duties / Responsibilities include
- Welcoming and greeting patients as they enter the clinic in a friendly manner
- Based on front of house, meeting and greeting patients and directing them to the correct area for their appointment
- Arriving and discharging patients and ensuring they receive 5 star customer service.
Asking how their appointment was, if there is anything else we can do for them, taking payment for additional services if necessary.
- Answer phones and direct calls appropriately
- Deal with sending pathology results, letters, sick notes to patients.
- Liaising with GP's, pharmacists and patients to ensure patients receive their prescriptions in a timely manner.
- Dealing with all patients enquires with courtesy and efficiently.
- Dealing with patients who walk in and enquire about an appointment and book them in for the appropriate service.
- Work closely with GP's and Consultants to ensure they have everything they need for the appointments to take place and liaise with them daily to ensure patients get the follow up care/ tests they require.
Requirements
- Medical Receptionist experience: 1 year (preferred)
- Receptionist or Front of house experience in any industry
- Experience within NHS or private healthcare is desirable.
Desirable skills
- Great organisational and time management skills
- Strong interpersonal skills
- Proven experience of working within a team within a service environment
- Resilience and ability to work at pace
- Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
- Confident and calm personality, understanding and empathetic approach
- Good administration skills & experience within an office environment
- Ability to communicate effectively with patients, visitors, colleagues, clients
- Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
- Self-motivated and ability to prioritise
- Organised and able to multi-task
- IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
Benefits
- Company Pension
- Discounted Private Health Care and Treatment
- Medicash- Reimbursement for your healthcare needs
- Day off for you birthday (qualifying period required)
- Access to Perkbox discount retailer with 1000s of money saving vouchers
- Growing organisation with continuous opportunities and personal development
- Flexible benefits including discounts on shopping and food
- A supportive, inclusive culture built around our HEART values
Everything we do is guided by our HEART values
- Helpful
- We go the extra mile for patients and colleagues.
- Empathetic
- We listen, care and treat everyone with compassion.
- Accountable
- We take ownership and deliver on our commitments.
- Resourceful
- We embrace challenges and find solutions.
- Teamwork
- We achieve more by working together.
Ready to make an impact?
Diversity & Inclusion
We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves.
We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.
Successful applicants will be invited to an interview at our Manchester Clinic.
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Medical Receptionist in Manchester employer: Pall Mall Medical
Pall Mall Medical is an excellent employer located in Newton-le-Willows, offering a supportive work culture that prioritises teamwork and employee well-being. With opportunities for professional growth and development, you will be part of a dedicated team that values your skills and contributions, ensuring a rewarding experience as you help facilitate patient journeys in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Pall Mall Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Pall Mall Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Pall Mall Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Pall Mall Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Pall Mall Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Pall Mall Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Pall Mall Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Pall Mall Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Pall Mall Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
