At a Glance
- Tasks: Lead and inspire teams to deliver exceptional patient care in our Manchester and Liverpool clinics.
- Company: Pall Mall Medical, a rapidly growing family-run private healthcare provider.
- Benefits: Competitive salary, 25 days leave, birthday off, pension, and flexible benefits.
- Other info: Be part of an inclusive culture with ongoing training and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on patient experiences in healthcare.
- Qualifications: Experience in healthcare management and strong leadership skills required.
The predicted salary is between 46300 - 52800 £ per year.
- Location Manchester & Liverpool City Centre
- Company Summary
- Pall
Mall:
In 2010, Pall Mall was born, a family run business with a clear vision.
Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.
Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient‑centric private healthcare provider in the north‑west, by providing our patients with the best possible care, treatment and outcomes.
Lead. Inspire. Make a Difference
Are you an experienced healthcare leader looking for your next challenge?
At Pall Mall Medical, we're looking for a passionate and proactive Clinic Manager to lead our Manchester and Liverpool clinics, driving exceptional patient care while inspiring high‑performing teams.
This is an exciting time to join our business.
Since opening our doors in 2010, we've grown from a family‑run healthcare provider into one of the North West's leading private healthcare organisations.
Alongside our city centre clinics, we operate a private hospital in Newton‑le‑Willows, and have recently expanded further with the acquisition of a new hospital in Birmingham.
With ambitious growth plans ahead, there's never been a better time to join us and help shape the future of private healthcare.
If you're someone who thrives in a fast‑paced environment, enjoys leading people and loves making a genuine impact on patient experience, we'd love to hear from you.
What you'll be doing
As Clinic Manager, you'll be responsible for the day-to-day leadership and operational performance of our Manchester and Liverpool clinics, ensuring every patient receives an outstanding experience whilst supporting our clinical teams to deliver exceptional care.
Your responsibilities will include
- Leading and motivating multidisciplinary teams across both sites.
- Managing clinic operations to ensure safe, efficient and high‑quality service delivery.
- Planning staff rotas, managing annual leave, sickness and staffing levels.
- Recruiting, onboarding, developing and supporting colleagues.
- Working closely with clinicians to maximise clinic capacity and patient flow.
- Ensuring compliance with CQC standards, infection prevention, clinical governance and Health & Safety.
- Managing clinic facilities, equipment and stock.
- Overseeing financial processes including invoicing, supplier management and cost control.
- Handling patient feedback, complaints and operational escalations professionally.
- Leading investigations into incidents and implementing improvements.
- Supporting business growth, new services and operational projects.
- Acting as an out-of-hours emergency contact when required.
About you
We're looking for someone who combines operational excellence with outstanding leadership skills.
You'll have
- Experience managing healthcare services or clinical operations.
- Proven people management and leadership experience.
- Knowledge of CQC standards, clinical governance, infection prevention and health & safety.
- Experience managing complex rotas and service delivery.
- Confidence handling complaints, audits and operational challenges.
- Strong financial awareness, including invoicing and supplier management.
- Excellent organisational, communication and problem‑solving skills.
- A positive, adaptable approach with the ability to lead teams through change.
Experience within private healthcare would be advantageous but isn't essential.
Why join Pall Mall Medical?
At Pall Mall, we're passionate about looking after both our patients and our people.
We believe that when our teams feel valued, supported and empowered, they deliver exceptional care.
In return, you'll receive
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Your birthday off
- Pension contribution
- Flexible benefits including discounts on shopping and food
- Ongoing training and career development opportunities
- A supportive, inclusive culture built around our HEART values
- The opportunity to play a key role in an ambitious and expanding healthcare organisation
- Our HEART Values
- Helpful
- We go the extra mile for patients and colleagues.
- Empathetic
- We listen, care and treat everyone with compassion.
- Accountable
- We take ownership and deliver on our commitments.
- Resourceful
- We embrace challenges and find solutions.
- Teamwork
- We achieve more by working together.
Ready to make an impact?
Diversity & Inclusion
We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves.
We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.
If you're looking for a leadership role where you can influence patient care, develop teams and be part of an exciting period of growth, we'd love to hear from you.
Join Pall Mall Medical and help shape the future of private healthcare.
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Clinic Manager in Manchester employer: Pall Mall Medical
Pall Mall Medical is an excellent employer located in Newton-le-Willows, offering a supportive work culture that prioritises teamwork and employee well-being. With opportunities for professional growth and development, you will be part of a dedicated team that values your skills and contributions, ensuring a rewarding experience as you help facilitate patient journeys in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Pall Mall Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Pall Mall Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Pall Mall Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Manager in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Pall Mall Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Pall Mall Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Pall Mall Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Pall Mall Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Pall Mall Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Pall Mall Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
