At a Glance
- Tasks: Support patients and surgeons by coordinating appointments and ensuring smooth hospital operations.
- Company: Join a family-run healthcare business focused on patient care and growth.
- Benefits: Enjoy competitive salary, 25 days annual leave, and a day off for your birthday!
- Other info: Be part of a diverse team that values empathy, teamwork, and personal development.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: No healthcare experience needed; just bring your organisational and customer service skills!
The predicted salary is between 25500 - 28000 £ per year.
Salary £25,500-£28,000 based on experience
Hours: Full time, Shift patterns Mon-Fri (rotating 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am - 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)
Location: Newton-le-Willows
Core Responsibilities:
The role: We’re looking for an organised, customer service focused individual to look after our patients, partners and surgeons. You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications! As a Hospital Bookings Administration Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.
Duties:
- Scheduling and coordinating surgical procedures and associated appointments
- Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms
- Liaising with partners and suppliers, ordering equipment requested by surgeons
- General hospital administration
- Assisting with invoices and finance
- Establish and maintain excellent working relationships with our surgeons and partners
- Overall support of business needs
- Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall
Work Schedule:
Shift patterns: Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)
Requirements:
- Proven experience of working within a team within a service environment
- Resilience and ability to work at pace
- Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
- Confident and calm personality, understanding and empathetic approach
- Good administration skills & experience within an office environment
- Ability to communicate effectively with patients, visitors, colleagues, clients
- Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
- Self-motivated and ability to prioritise
- Organised and able to multi-task
- IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
We Will:
- Remain a compassionate employer that values your skills and input to the business
- Recognise your successes
- Provide training and further development opportunities where applicable
- Give you the day off on your birthday
- Contribute to your pension
- Offer 25 days of Annual Leave in addition to National Bank Holidays
- Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
- Remain committed to our company HEART values and provide a safe and inclusive work environment
Our HEART values:
- Helpful: Being helpful means going the extra mile to support each other and our patients.
- Empathetic: Being empathetic means truly listening and seeing things from someone else’s perspective.
- Accountable: Being accountable means taking ownership of your actions and commitments.
- Resourceful: Being resourceful means staying adaptable, creative and proactive in solving problems.
- Teamwork: Teamwork means working side-by-side, supporting each other and combining our strengths.
Diversity and inclusion at Pall Mall:
As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong together. We are a multicultural business that values, celebrates and respects individual differences.
The key to success:
An understanding of the medical and cosmetic surgery market is not critical. Instead, we’re looking for someone with the ability to deliver excellent customer service, be organised with key paperwork/details and communicate effectively with patients, partners and other colleagues.
Are you the kind of person we are looking for? If so apply with your CV now.
Employee Benefits:
- Company Pension
- Annual leave
- Free flu jabs
- Sick pay
- Life insurance
- Discounted Private Health Care and Treatment
- Medicash- Reimbursement for your healthcare needs
- Day off for your birthday (qualifying period required)
- Access to Perkbox discount retailer with 1000’s of money saving vouchers
- Growing organisation with continuous opportunities and personal development
Interview:
Successful applicants will be invited to an interview at our Private Hospital in Newton-le-Willows – we can’t wait to meet you!
Hospital Bookings Admin Assistant employer: Pall Mall Medical
Pall Mall Medical is an excellent employer located in Newton-le-Willows, offering a supportive work culture that prioritises teamwork and employee well-being. With opportunities for professional growth and development, you will be part of a dedicated team that values your skills and contributions, ensuring a rewarding experience as you help facilitate patient journeys in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Bookings Admin Assistant
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Pall Mall Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Pall Mall Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Pall Mall Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Hospital Bookings Admin Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Pall Mall Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Pall Mall Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Pall Mall Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Pall Mall Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Pall Mall Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Pall Mall Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
