Bank Receptionist

Pall Mall was founded in 2010 as a family run business. Sixteen years later it has tripled its workforce and set ambitious growth plans for the future.

Our purpose is to provide on demand, high quality private healthcare and cosmetic surgery that meets patients' needs and expectations. We aim to be recognised as the most patient centric private healthcare provider in the north west, delivering the best possible care, treatment and outcomes.

Job Role

Senior Administrative Assistant - supporting the management team at our private hospital and healthcare facility with a variety of administrative processes.

Key Qualities

• Excellent interpersonal skills
• Strong organisational skills; ability to work to deadlines
• Computer literate with good working knowledge of MS Office (Word, Excel & Outlook)
• Excellent written and verbal communication skills
• Ability to multi task
• Problem solver, with the ability to think outside the box
• Experience in a similar role essential
• Experience in sensitive data management, complaints & incidents handling

Responsibilities

• Provide administrative support to managers and employees.
• Assist with incident/complaint investigations and draft reports/responses.
• Log and upload information to CRM systems; administer CRM.
• Draft letters.
• Manage subject access requests and medical records administration.
• Handle financial and invoice administration.
• Manage petty cash administration and reconciliation.
• Assist with banking.
• Vet CVs for management review.
• Support audits and data collection.
• Assist with administrative team rotas.
• Arrange meetings by scheduling times, booking rooms, managing diaries.
• Liaise with staff, consultants and clinicians professionally and confidentially.
• Take, draft and distribute meeting minutes.
• Collate and prepare documents - meetings, letters, engagement letters, reports, proofs - in line with corporate image policy.
• Help managers organise their papers and confidential filing (e.g., HR related).
• Any other duties deemed necessary for the business.

Health and Safety

You have a legal responsibility not to endanger yourself, your fellow employees and others by your individual acts or omissions. Compliance with all health and safety policies and procedures is required.

Data Protection

Information collected within the company is confidential. Unauthorized use or disclosure of patient or other information is a dismissible offence and may result in prosecution under the Data Protection Act 1998.

Risk Management

Awareness of risk management processes, including assessment, monitoring and improvement of systems, is expected to increase patient safety and service quality.

Equality and Diversity

Adherence to principles of fairness and equality is required. Respect for the dignity of patients, the public and colleagues is mandatory, and bullying, harassment, violence or aggression is not tolerated.

Appraisals and Performance Management

Full participation in appraisal and performance management processes, including preparation and attendance at interviews and completion of related documentation.

Security

Work within security policies and procedures. Wear official identification badges. Protect patients, staff, visitors and property.

No Smoking

The company promotes a No Smoking Policy. Smoking is not permitted within company premises.

Why Join Pall Mall Medical?

We are passionate about caring for both our patients and our people. When teams feel valued, supported and empowered, they deliver exceptional care.

Benefits

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Birthday off
• Pension contribution
• Flexible benefits including discounts on shopping and food
• Ongoing training and career development opportunities
• A supportive, inclusive culture built around our HEART values
• The opportunity to play a key role in an ambitious and expanding healthcare organisation

HEART Values

• Helpful - We go the extra mile for patients and colleagues.
• Empathetic - We listen, care and treat everyone with compassion.
• Accountable - We take ownership and deliver on our commitments.
• Resourceful - We embrace challenges and find solutions.
• Teamwork - We achieve more by working together.

Ready to Make an Impact? Diversity & Inclusion

We are a proud inclusive employer where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.

If you are looking for a leadership role where you can influence patient care, develop teams and be part of an exciting period of growth, we would love to hear from you.

Join Pall Mall Medical and help shape the future of private healthcare.