At a Glance
- Tasks: Support patients and surgeons by coordinating surgical procedures and providing excellent customer service.
- Company: Join Pall Mall, a family-run business dedicated to high-quality private healthcare.
- Benefits: Enjoy competitive salary, 25 days annual leave, and a day off on your birthday!
- Other info: Be part of a diverse team that values empathy, teamwork, and personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: No healthcare experience needed; just bring your organisational skills and a positive attitude.
The predicted salary is between 25500 - 28000 £ per year.
Salary £25,500-£28,000 based on experience
Hours: Full time, Shift patterns Mon-Fri (rotating 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am - 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)
Location: Newton-le-Willows
Company Summary: In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, increasing our workforce threefold and laying down clear and ambitious growth plans for the future. Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients.
Core Responsibilities: The role involves being organised and customer service focused to look after our patients, partners and surgeons. You don’t need to have worked in healthcare before. We’re more interested in you as a person than your experience or qualifications! As a Hospital Bookings Administration Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.
Duties include:
- Scheduling and coordinating surgical procedures and associated appointments
- Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms
- Liaising with partners and suppliers, ordering equipment requested by surgeons
- General hospital administration
- Assisting with invoices and finance
- Establishing and maintaining excellent working relationships with our surgeons and partners
- Overall support of business needs
- Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall
Work Schedule: Shift patterns: Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)
Requirements:
- Proven experience of working within a team within a service environment
- Resilience and ability to work at pace
- Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
- Confident and calm personality, understanding and empathetic approach
- Good administration skills & experience within an office environment
- Ability to communicate effectively with patients, visitors, colleagues, clients
- Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
- Self-motivated and ability to prioritise
- Organised and able to multi-task
- IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
We Will:
- Remain a compassionate employer that values your skills and input to the business
- Recognise your successes
- Provide training and further development opportunities where applicable
- Give you the day off on your birthday
- Contribute to your pension
- Offer 25 days of Annual Leave in addition to National Bank Holidays
- Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
- Remain committed to our company HEART values and provide a safe and inclusive work environment
Our HEART values:
- Helpful: Being helpful means going the extra mile to support each other and our patients.
- Empathetic: Being empathetic means truly listening and seeing things from someone else’s perspective.
- Accountable: Being accountable means taking ownership of your actions and commitments.
- Resourceful: Being resourceful means staying adaptable, creative and proactive in solving problems.
- Teamwork: Teamwork means working side-by-side, supporting each other and combining our strengths.
Diversity and inclusion at Pall Mall: As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong together. We are a multicultural business that values, celebrates and respects individual differences.
The key to success: An understanding of the medical and cosmetic surgery market is not critical. Instead, we’re looking for someone with the ability to deliver excellent customer service, be organised with key paperwork/details and communicate effectively with patients, partners and other colleagues.
Are you the kind of person we are looking for? If so apply with your CV now.
Employee Benefits:
- Company Pension
- Annual leave
- Free flu jabs
- Sick pay
- Life insurance
- Discounted Private Health Care and Treatment
- Medicash- Reimbursement for your healthcare needs
- Day off for your birthday (qualifying period required)
- Access to Perkbox discount retailer with 1000’s of money saving vouchers
- Growing organisation with continuous opportunities and personal development
Interview: Successful applicants will be invited to an interview at our Private Hospital in Newton-le-Willows – we can’t wait to meet you!
Hospital Bookings Admin Assistant in Newton-le-Willows employer: Pall Mall Medical
Pall Mall Medical is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on premium patient care, our work culture fosters collaboration and innovation, offering ample opportunities for career advancement in a supportive environment. Located in a vibrant area, we provide unique benefits such as flexible working arrangements and access to cutting-edge technology, making it an ideal place for dedicated professionals to thrive.
