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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance client relationships.
- Company: Join an award-winning, innovative pallet network with a supportive culture.
- Benefits: Enjoy competitive pay, enhanced leave, and career development opportunities.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Experience in corporate customer service and strong communication skills.
- Other info: Diversity-focused employer with pathways for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Permanent - 40 hours per week
Location: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH
Working hours: Monday to Friday – 09:00am - 5:30pm
About Pall-Ex
We are an award winning, market leading and successful business. We are an ambitious, innovative and growing pallet network providing excellent service to our customers. We have an unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy competitive pay rates, range of useful benefits, pension, enhanced annual leave – increased with length of service milestones, life cover, supportive employee assistance programs, and more.
We want you to stay with us long term, so we surround you with a friendly supportive team, award winning training and upskilling opportunities. We listen, continuously improve and provide benefits that grow with your length of service and dedication.
About the role
- Maintaining Customer Relationships
- Team Training
- Delivery Performance reporting
- Day to day running of CS
- New customer implementing
- Provide a First class customer Service
- Future Revenue Protection
- Corporate Customer Retention
- Create an engaged workforce
- Staff Retention
The ideal candidate will have:
- Previous experience in a Corporate Customer Service Managerial role
- Knowledge of the Logistics sector preferably pallet networks
- Strong communicator, able to actively listen and understand customer feedback
- Genuine care and ability for problem solving
- Integrity, professionalism and honesty
- Proactive and positive
- Good knowledge of Microsoft applications
We take every employee's career and development seriously. If you want to be the very best long term, or you have a vision to progress to other roles over time, we have dedicated learning and development pathways that are open to every employee. All employees are offered career discussions, so there are always opportunities to plan your next career move within Pall-Ex.
Diversity and Inclusion
We believe the diversity of our employees as critical to our on-going success. By our employees feeling that they can bring their authentic selves to work every day will ensure we achieve excellence.
Proud to support
Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview. We are a Disability Confident Employer. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
What will you need to do next?
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk) or click the button below!
Customer Service Manager (Corporate) - Ellistown in Ibstock employer: Pall-Ex
Contact Detail:
Pall-Ex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (Corporate) - Ellistown in Ibstock
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pall-Ex and understanding their values. Show them you’re not just another candidate; demonstrate how your experience aligns with their commitment to excellent customer service and employee development.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires genuine care for customer issues, think of examples from your past where you turned a negative experience into a positive one. This will showcase your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pall-Ex team.
We think you need these skills to ace Customer Service Manager (Corporate) - Ellistown in Ibstock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your previous experience in corporate customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background fits with Pall-Ex's values. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In both your CV and cover letter, make sure to showcase your problem-solving abilities. Give examples of how you've tackled challenges in previous roles, especially in a corporate setting. We’re all about integrity and professionalism, so let that shine!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at Pall-Ex!
How to prepare for a job interview at Pall-Ex
✨Know Your Stuff
Before the interview, make sure you understand Pall-Ex's business model and their focus on customer service. Familiarise yourself with the logistics sector, especially pallet networks, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Customer Service Manager, strong communication is key. Prepare examples of how you've effectively listened to customer feedback and resolved issues in the past. This will demonstrate your ability to maintain customer relationships and create an engaged workforce.
✨Be Proactive and Positive
Pall-Ex values a proactive approach. Think of instances where you've taken initiative to improve processes or enhance customer satisfaction. Highlighting your problem-solving skills will show that you genuinely care about delivering first-class service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their training programmes or how they support employee development. This shows your interest in long-term growth within the company and aligns with their commitment to career progression.
