At a Glance
- Tasks: Coordinate and manage service projects for maritime customers, ensuring smooth execution and communication.
- Company: Join PALFINGER MARINE, a leader in lifting solutions for the maritime industry.
- Benefits: Enjoy private medical insurance, a company mobile phone, and a pension scheme.
- Other info: Be part of a collaborative team that values your ideas and energy.
- Why this job: Shape your career in a dynamic environment with strong growth opportunities.
- Qualifications: Strong organisational skills, customer service experience, and fluent English required.
The predicted salary is between 29700 - 36300 £ per year.
PALFINGER MARINE provides lifting and handling solutions as well as life-saving equipment for the maritime industry worldwide.
Our success is driven by our people, who bring their expertise, ideas, and energy to our vision every day.
We offer a dynamic environment with strong opportunities for personal and professional growth.
Join our team and shape your career at PALFINGER
The Service Coordinator is responsible for coordinating and overseeing short-term service projects and service jobs for maritime and offshore customers.
Acting as the central point of contact between customers, service engineers, sales, and spare parts teams, the role ensures efficient planning, execution, communication, and follow-up of service activities in line with operational, technical, and commercial objectives.
- Your responsibilities
- Coordinate and manage service jobs from customer request through execution and completion, ensuring alignment withoperational, technical, commercial, safety, and compliance requirements, including engineer mobilisation, travel arrangements, onboarding, and customer communication throughout the process.
- Prepare and issue service quotations, purchase orders, service reports, certificates, invoices, and related documentation, whilemaintaining accurate project records, job files, service databases, and cost tracking within company systems.
- Plan and schedule service activities, assign service engineers, and ensure availability and compliance of tools, test equipment, PPE, spare parts, training, certifications, medicals, and other operational requirements necessary for successful serviceexecution.
- Act as the main customer contact for service progress, clarifications, remedial works, changes, urgent requests, follow-upactivities, and coordination with internal departments including Sales, Service, Spare Parts, Finance, and Management teams.
- Monitor service timelines, upcoming maintenance requirements, costs, KPIs, profitability, and operational performance, whilesupporting continuous service delivery improvements, issue resolution, asset administration, and overall support to the Service Manager
- Strong organizational and coordination skills with the ability to manage multiple service activities simultaneously in an international environment.
- Good communication and customer service skills with the ability to collaborate effectively across departments and regions.
- Several years in a office based position
- Fluent in English, both written and spoken, with a proactive and solution-oriented approach to problem solving.
- Team player and willing to learn
What we offer
- Private Medical Insurance (entitled to join after 6 months of service - contributions will be made by the company, but this is private to you and therefore will be viewed as a benefit by HMRC and be subject to tax)
- Company mobile phone for business use only.
- Company credit card for business use only.
- Auto enrol into Company Pension Scheme
- #J-18808-Ljbffr
Service Coordinator (m/f/d) Marine in Gosport employer: PALFINGER MARINE
At PALFINGER MARINE, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Service Coordinator, you will play a pivotal role in our operations, supported by a culture of collaboration and innovation, while enjoying benefits such as private medical insurance and a company pension scheme. Join us in shaping the future of maritime solutions and take advantage of the unique opportunities available in our international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (m/f/d) Marine in Gosport
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like PALFINGER MARINE and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at PALFINGER MARINE!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like PALFINGER MARINE keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Coordinator (m/f/d) Marine in Gosport
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to PALFINGER MARINE:This is your chance to really connect with the team at PALFINGER MARINE. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at PALFINGER MARINE
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with PALFINGER MARINE.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show PALFINGER MARINE that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at PALFINGER MARINE. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
