Service Sales Manager (m/f/d) Cruise in Gosport

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development.

The Service Sales Manager Cruise is responsible for driving PALFINGER MARINE’s commercial activities within the European cruise segment. This role serves as the key interface between customers, service offices, and sales teams, ensuring strong business development and customer satisfaction. The position plays a vital role in expanding market presence, aligning business strategies, and achieving growth targets in the cruise sector.

Your responsibilities:

• Explore and expand the Cruise sales area by identifying and capitalizing on new commercial opportunities and developments that strengthen PALFINGER MARINE’s market position.
• Act as the general contact and point of escalation for Cruise customers and Sales Managers, ensuring effective communication, problem-solving, and relationship management across all service and sales offices.
• Participate actively in business strategy meetings to set segment-specific targets, budgets, and revenue expectations, directly contributing to the cruise segment’s success and long-term strategic objectives.
• Collaborate with Service and Sales offices to resolve customer issues, analyze root causes, and implement corrective measures to maintain operational excellence and compliance with regulatory requirements.
• Provide expert advisory support to understand and serve market needs for lifesaving equipment and cranes, ensuring customer satisfaction and alignment with PALFINGER MARINE’s high-quality standards.

Minimum qualifications:

• Minimum of 5 years' experience in the Cruise segment and 3–5 years in Marine industry sales, demonstrating a strong understanding of market dynamics and customer requirements.
• Proven track record in customer relationship management, including negotiation, communication, and networking skills essential for maintaining and growing client partnerships.
• Strong leadership and organizational abilities to coordinate cross-functional teams and ensure alignment between sales, service, and strategy units.
• Self-motivated, business-minded, and results-driven professional capable of proactively seeking opportunities and contributing to PALFINGER MARINE’s growth goals.
• Fluent in English, both spoken and written, with the ability to communicate effectively across international and multicultural environments.

What we offer:

• Private Medical Insurance (entitled to join after 6 months of service - contributions will be made by the company, but this is private to you and therefore will be viewed as a benefit by HMRC and be subject to tax).
• Company mobile phone for business use only.
• Company credit card for business use only.
• Auto enrol into Company Pension Scheme.

Are you interested in the position and still have questions? Please do not hesitate to contact us.