At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join an award-winning raw dog food manufacturer passionate about pet nutrition.
- Benefits: Competitive salary, free dog food, gym discounts, and career development opportunities.
- Other info: Fast-paced e-commerce environment with a supportive team culture.
- Why this job: Make a real difference in the lives of dogs while growing your customer service skills.
- Qualifications: Two years in customer service, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Paleo Ridge is an award-winning raw dog food manufacturer based in Hampshire. Founded in 2014, we have grown from a family-run business into one of the UK's leading raw feeding brands, supplying thousands of customers through our website and a growing network of retail partners.
We are passionate about improving the lives of dogs through biologically appropriate nutrition, whilst maintaining high standards of quality, ethical sourcing, sustainability and customer service. Our commitment to innovation has seen us become one of the most recognised and accredited brands in the raw feeding sector.
This is a varied and rewarding role supporting customers throughout their journey with Paleo Ridge. You will be one of the first points of contact for our customers, helping with enquiries, providing guidance on our products and services, and ensuring every interaction reflects our commitment to exceptional customer care. Working closely with teams across Paleo Ridge, you will play an important role in helping us deliver a seamless customer experience. This position is based at our Havant office and is a full-time role working 37.5 hours per week.
Key Responsibilities- Deliver exceptional customer service via telephone, email, live chat and social media
- Respond to customer enquiries in a professional, friendly and timely manner
- Assist customers with orders, subscriptions, deliveries and account management
- Provide guidance on our products and raw feeding principles
- Handle customer complaints and resolutions with empathy and professionalism
- Manage customer service administration including order amendments, DPD collections and delivery investigations
- Support our subscription and loyalty programmes
- Monitor and respond to customer reviews across platforms such as Feefo
- Maintain accurate customer records across Shopify, Salesforce and other business systems
- Liaise with internal departments to resolve customer issues efficiently
- Support ongoing customer experience improvement projects
- Assist with maintaining departmental reports, logs and performance metrics
The ideal candidate will be:
- Passionate about delivering exceptional customer service
- A confident communicator with excellent written and verbal communication skills
- Organised, proactive and highly detail-oriented
- Comfortable working in a fast-paced e-commerce environment
- Able to prioritise workload effectively and manage multiple tasks
- Positive, adaptable and eager to learn
- A team player who enjoys helping both customers and colleagues
Essential:
- Minimum two years' experience in a customer service or customer support role
- Strong Microsoft Office skills, particularly Outlook
- Excellent written communication skills
- Professional and confident telephone manner
- Strong organisational skills and attention to detail
- Experience working with CRM systems and databases
Desirable:
- Experience working within e-commerce
- Experience using Shopify or similar platforms
- Experience managing customer reviews and feedback platforms
- Knowledge of raw feeding or the pet industry
- Experience using social media in a customer support environment
- Competitive salary
- 7kg of free Paleo Ridge dog food per week
- Discounted gym membership (£5 per month)
- Employee Assistance Programme
- Bike to Work Scheme
- Regular company events
- Opportunities for training and career development
- The opportunity to join a fast-growing, award-winning business
This role is based in Havant, Hampshire. Applicants must be able to reliably commute to our office.
If you are passionate about customer service, enjoy working as part of a supportive team and want to help improve the lives of dogs across the UK, we'd love to hear from you.
Customer Support Specialist in Southampton employer: Paleo Ridge
Paleo Ridge is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside unique benefits such as free dog food and discounted gym memberships. Our supportive work culture fosters collaboration and innovation, ensuring that every team member plays a vital role in delivering outstanding customer service while contributing to the health and happiness of dogs across the UK. Located in Havant, Hampshire, we provide a dynamic environment where passionate individuals can thrive and develop their careers in the pet industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Southampton
✨Tip Number 1
Get to know the company inside out! Research Paleo Ridge, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being friendly and professional is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will highlight your ability to handle complaints with empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Paleo Ridge team and contributing to their mission.
We think you need these skills to ace Customer Support Specialist in Southampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how much you care about helping customers and improving their experience with us.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your relevant experience in customer support and any knowledge of the pet industry.
Be Professional Yet Friendly:Remember, we’re looking for someone who can communicate effectively. Use a professional tone but don’t be afraid to show your friendly side. We want to know you can connect with our customers!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Paleo Ridge
✨Know Your Stuff
Before the interview, make sure you research Paleo Ridge and their products. Understand the principles of raw feeding and be ready to discuss how their offerings can benefit customers. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled customer inquiries or complaints in the past, demonstrating your ability to communicate effectively.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a mock customer inquiry or complaint. Approach these scenarios with empathy and professionalism, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing customer experience improvement projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
