At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join an award-winning raw dog food manufacturer passionate about pet nutrition.
- Benefits: Competitive salary, free dog food, gym discounts, and career development opportunities.
- Other info: Dynamic team environment with regular company events and a focus on innovation.
- Why this job: Make a real difference in the lives of dogs while supporting a growing brand.
- Qualifications: Two years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Paleo Ridge is an award-winning raw dog food manufacturer based in Hampshire. Founded in 2014, we have grown from a family-run business into one of the UK's leading raw feeding brands, supplying thousands of customers through our website and a growing network of retail partners.
We are passionate about improving the lives of dogs through biologically appropriate nutrition, whilst maintaining high standards of quality, ethical sourcing, sustainability and customer service. Our commitment to innovation has seen us become one of the most recognised and accredited brands in the raw feeding sector.
This is a varied and rewarding role supporting customers throughout their journey with Paleo Ridge. You will be one of the first points of contact for our customers, helping with enquiries, providing guidance on our products and services, and ensuring every interaction reflects our commitment to exceptional customer care. Working closely with teams across Paleo Ridge, you will play an important role in helping us deliver a seamless customer experience. This position is based at our Havant office and is a full-time role working 37.5 hours per week.
Key Responsibilities- Deliver exceptional customer service via telephone, email, live chat and social media
- Respond to customer enquiries in a professional, friendly and timely manner
- Assist customers with orders, subscriptions, deliveries and account management
- Provide guidance on our products and raw feeding principles
- Handle customer complaints and resolutions with empathy and professionalism
- Manage customer service administration including order amendments, DPD collections and delivery investigations
- Support our subscription and loyalty programmes
- Monitor and respond to customer reviews across platforms such as Feefo
- Maintain accurate customer records across Shopify, Salesforce and other business systems
- Liaise with internal departments to resolve customer issues efficiently
- Support ongoing customer experience improvement projects
- Assist with maintaining departmental reports, logs and performance metrics
The ideal candidate will be:
- Passionate about delivering exceptional customer service
- A confident communicator with excellent written and verbal communication skills
- Organised, proactive and highly detail-oriented
- Comfortable working in a fast-paced e-commerce environment
- Able to prioritise workload effectively and manage multiple tasks
- Positive, adaptable and eager to learn
- A team player who enjoys helping both customers and colleagues
Essential:
- Minimum two years' experience in a customer service or customer support role
- Strong Microsoft Office skills, particularly Outlook
- Excellent written communication skills
- Professional and confident telephone manner
- Strong organisational skills and attention to detail
- Experience working with CRM systems and databases
Desirable:
- Experience working within e-commerce
- Experience using Shopify or similar platforms
- Experience managing customer reviews and feedback platforms
- Knowledge of raw feeding or the pet industry
- Experience using social media in a customer support environment
- Competitive salary
- 7kg of free Paleo Ridge dog food per week
- Discounted gym membership (£5 per month)
- Employee Assistance Programme
- Bike to Work Scheme
- Regular company events
- Opportunities for training and career development
- The opportunity to join a fast-growing, award-winning business
This role is based in Havant, Hampshire. Applicants must be able to reliably commute to our office.
If you are passionate about customer service, enjoy working as part of a supportive team and want to help improve the lives of dogs across the UK, we'd love to hear from you.
Customer Support Specialist in Havant employer: Paleo Ridge
Paleo Ridge is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside unique benefits such as free dog food and discounted gym memberships. Our supportive work culture fosters collaboration and innovation, ensuring that every team member plays a vital role in delivering outstanding customer service while contributing to the health and happiness of dogs across the UK. Located in Havant, Hampshire, we provide a dynamic environment where passionate individuals can thrive and develop their careers in the pet industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Havant
✨Tip Number 1
Get to know the company inside out! Research Paleo Ridge, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being friendly and professional is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive during the interview! Think of questions you can ask about their customer service approach or how they handle feedback. This shows you're genuinely interested in making a positive impact at Paleo Ridge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the world of exceptional customer service.
We think you need these skills to ace Customer Support Specialist in Havant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about helping customers and improving their experience with us!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Customer Support Specialist role. Highlight your previous customer service experience and any relevant knowledge of the pet industry.
Be Professional Yet Friendly:Your written communication should be professional but also friendly and approachable. Remember, we’re looking for someone who can connect with our customers and make them feel valued.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paleo Ridge
✨Know Your Stuff
Before the interview, make sure you understand Paleo Ridge's products and the principles of raw feeding. Familiarise yourself with their website and any recent news about the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your friendly and professional approach.
✨Demonstrate Empathy
Paleo Ridge values exceptional customer care, so be ready to discuss how you handle difficult situations with empathy. Think of specific instances where you resolved a customer issue while maintaining a positive experience, and share those stories during your interview.
✨Be Organised and Proactive
In a fast-paced environment, being organised is crucial. Prepare a list of questions to ask the interviewer about the role and the team dynamics. This not only shows your enthusiasm but also your proactive nature, which is essential for managing multiple tasks effectively.
