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For Companies At a Glance
- Tasks: Welcome guests with a warm smile and ensure their comfort during their stay.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the friendly face that makes guests feel at home and valued.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Détail de l\’offre
Palé Hall, a five red star destination country house hotel set within the outstanding landscape of Snowdonia, is seeking a polished, confident and articulate Receptionist to join its Front of House team. With significant growth and investment planned across the Estate in the coming months, this is an exciting time to become part of Palé Hall.
Our Receptionists are the first point of contact for our guests and play a vital role in delivering a seamless and memorable experience. From welcoming guests on arrival to managing all aspects of their stay, the reception team represents the standards and values of Palé Hall at all times. We are now strengthening the team with an additional full-time colleague, working five eight-hour shifts per week.
This role is ideally suited to an individual who enjoys a customer-facing environment, has previous hospitality experience, and demonstrates exceptional attention to detail. The Front of House department operates two reception shifts per day between 7.00am and 11.00pm, and flexibility is essential to cover early and late shifts, including weekends.
Key requirements include immaculate personal presentation, strong interpersonal skills, confidence in engaging with guests, and competent IT skills. A minimum of one year’s experience in a similar hospitality role is preferred. The successful candidate must be able to commute independently in line with shift patterns.
Duties will include coordinating effectively with other departments; completing check-in and check-out procedures; managing cash and card payments during shifts; and undertaking general reception and administrative responsibilities as required.
Palé Hall is the only AA Five Red Star hotel in Wales, holding AA Three Rosettes and the Michelin Green Star for food sustainability. The hotel offers 22 individually designed bedrooms, suites and Garden Suites, alongside the Henry Robertson fine dining restaurant.
We place great value on our people and are committed to making Palé Hall a rewarding and fulfilling place to work. In return, we offer a competitive salary of £26,000 per annum, onsite parking, complimentary meals on duty, generous hotel discounts and monthly gratuities.
Applicants must have the right to live and work in the UK and be confident in their ability to commute to the hotel in accordance with shift requirements.
At least one year\’s experience in hospitality or a customer facing role
Competent IT skills
Strong attention to detail.
Articulate, confident and well presented
Full time permanent contract at £26,000 per annum.
Meals on duty
Onsite parking
Generous employee discounts
This is a full time permanent position, five days over seven, Monday to Sunday.
Receptionist employer: Pale Hall
Contact Detail:
Pale Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and greet everyone warmly. Remember, you're not just a candidate; you're the friendly face they want to see at the front desk!
✨Tip Number 2
Know your stuff! Brush up on the hotel’s services, packages, and rates before your interview. This shows you’re genuinely interested and ready to provide that top-notch service guests expect.
✨Tip Number 3
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident in handling guest inquiries and requests during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the warm greetings you'd give to our guests.
Know Your Stuff: Make sure to highlight any relevant experience or knowledge about hotel services and guest interactions. We love candidates who can demonstrate they understand what it takes to create a positive guest experience.
Attention to Detail: Pay close attention to your application format and spelling. A well-presented application reflects the high standards we uphold at StudySmarter, so make sure everything is neat and tidy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pale Hall
✨Nail Your First Impression
As a receptionist, your first impression is crucial. Practice a warm and friendly greeting before the interview. Smile, maintain eye contact, and be confident in your body language to show that you can create a welcoming atmosphere.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, packages, and rates. Be prepared to discuss how you would handle guest inquiries and what you know about the hotel. This shows that you’re proactive and genuinely interested in the role.
✨Dress to Impress
Since personal presentation is key for this role, ensure you dress smartly and appropriately for the interview. Wear something that reflects the uniform standards of the hotel, as it demonstrates your understanding of the importance of grooming and professionalism.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with guests or colleagues in previous roles. Highlight your ability to handle phone calls and reservations efficiently, as this will reassure the interviewer of your capability to manage guest interactions smoothly.
