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- Tasks: Welcome guests with a warm smile and ensure their comfort during their stay.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the friendly face that makes guests feel at home and valued.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 20000 - 30000 £ per year.
- To deliver the all-important positive first impression to arriving guests with a warm and friendly greeting, organising the transfer of luggage and the guest comfort.
- To interact with resident and non resident guests in a professional, friendly and confident manner.
- To maintain the highest standards of personal presentation and grooming at all times, dressed in the uniform as provided and to the correct specification.
- To be a front of house presence for hotel guests and employees when on duty.
- To ensure a thorough and up to date knowledge of the hotel and its services, packages, rates and menu prices at all times.
- To communicate promptly and accurately with all departments and management to ensure that guest requirements and expectations are met.
- To follow the duties of the early, middle or late reception shift as laid out within the key tasks/departmental procedures, including guest accounting functions in accordance with company policy.
- To prepare guest accounts and give a warm and cheerful departure/check-out service, ensuring that accounts are settled prior to departure and assistance is offered with luggage and car retrieval. To deliver a service that will leave departing guests with a positive overall experience of their stay, encouraging them to recommend and return.
- To be responsible for all cash and card transactions during the shift, being fully aware of the cash handling procedures and the banking procedure at the end of each shift.
- To handle external and internal telephone calls in the correct manner, ensuring a prompt, efficient and accurate response to guest enquiries and requests.
- To handle accommodation, restaurant and private dining reservations to the correct standard, communicating with other departments as necessary.
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Receptionist employer: Pale Hall
Contact Detail:
Pale Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and greet everyone warmly. Remember, you're not just a candidate; you're the friendly face they want to see at the front desk!
✨Tip Number 2
Know your stuff! Brush up on the hotel’s services, packages, and rates before your interview. This shows you’re genuinely interested and ready to provide that top-notch service guests expect.
✨Tip Number 3
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident in handling guest inquiries and requests during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the warm greetings you'd give to our guests.
Know Your Stuff: Make sure to highlight any relevant experience or knowledge about hotel services and guest interactions. We love candidates who can demonstrate they understand what it takes to create a positive guest experience.
Attention to Detail: Pay close attention to your application format and spelling. A well-presented application reflects the high standards we uphold at StudySmarter, so make sure everything is neat and tidy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pale Hall
✨Nail Your First Impression
As a receptionist, your first impression is crucial. Practice a warm and friendly greeting before the interview. Smile, maintain eye contact, and be confident in your body language to show that you can create a welcoming atmosphere.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, packages, and rates. Be prepared to discuss how you would handle guest inquiries and what you know about the hotel. This shows that you’re proactive and genuinely interested in the role.
✨Dress to Impress
Since personal presentation is key for this role, ensure you dress smartly and appropriately for the interview. Wear something that reflects the uniform standards of the hotel, as it demonstrates your understanding of the importance of grooming and professionalism.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with guests or colleagues in previous roles. Highlight your ability to handle phone calls and reservations efficiently, as this will reassure the interviewer of your capability to manage guest interactions smoothly.
