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- Tasks: Be the calm and vigilant face of our hotel overnight, ensuring guest comfort and safety.
- Company: Join a welcoming team dedicated to providing exceptional service in a vibrant hospitality environment.
- Benefits: Enjoy onsite parking, generous employee discounts, and a share of monthly gratuities.
- Why this job: Perfect for night owls who thrive in a dynamic setting and love helping others.
- Qualifications: Experience in security or night work is a plus; attention to detail is key.
- Other info: A high standard of personal grooming is essential for this role.
The predicted salary is between 20000 - 28000 £ per year.
Job Description
To provide an alert and vigilant Front of House presence overnight with a calm and discreet service.
To be fully familiar with the overnight house count of guests, staff and visitors in-house for evacuation purposes.
To take a detailed handover from the late receptionist and Duty Manager at the beginning of the shift, and to communicate a handover to the early receptionist the following morning, advising of any guest requirements such as wake-up calls and Room Service, and reporting any issues, concerns and guest feedback.
To answer internal and external calls throughout the night, via either the main switchboard telephone or the night porters’ mobile phone.
To personally welcome guests arriving late at night, assisting with luggage, valet parking cars and ensuring their comfort.
To fulfil Room Service orders from the night menu, being fully familiar with the components and presentation of each dish, and the location of the various ingredients within the kitchen.
To carry out regular and thorough internal patrols of the building, ensuring that doors and windows are fastened/locked where required and that the entrances and exits are secure, noting any maintenance requirements and any areas where the procedures/protocol may be improved.
To be familiar with the fire alarm control panels, being competent in reading the displays, the location of the detector heads when activated, and the procedure for silencing/re-setting the alarms as required.
To ensure that the guest areas, particularly the lounges, are clear and tidy whilst still in use during the remainder of the evening with tables cleared promptly and polished and cushions plumped.
To tidy and close the lounges when all guests have retired for the night, switching off lights, dampening down the fires and locking the doors.
To carry out cleaning duties as per the key tasks sheet.
To monitor the open fires until they are fully extinguished, clearing the grates and re-laying the fires with fresh kindling and logs for the following morning.
To check empty bedrooms and ensure that lights are off and windows closed.
Qualifications
A background in security and/or night work is an advantage.
A high standard of personal grooming is essential.
Thoroughness, vigilance, attention to detail and a positive mental attitude.
Additional Information
Onsite parking
Generous employee discounts
Share of monthly gratuities
Night Porter employer: Pale Hall
Contact Detail:
Pale Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as handling guest arrivals and managing room service, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills. Since you'll be interacting with guests late at night, think of examples from your past experiences where you provided excellent service, especially in challenging situations.
✨Tip Number 3
Highlight any relevant experience in security or night work. If you've worked in similar roles before, be ready to discuss how that experience has prepared you for the responsibilities of a Night Porter.
✨Tip Number 4
Prepare questions about the hotel's procedures and protocols. This shows your interest in the role and helps you understand how you can contribute to maintaining a safe and welcoming environment for guests.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Porter position. Understand the key responsibilities such as providing a vigilant presence, handling guest requests, and ensuring safety protocols are followed.
Tailor Your CV: Highlight relevant experience in your CV, especially any background in security or night work. Emphasise skills like attention to detail, customer service, and your ability to remain calm under pressure.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role. Mention specific duties from the job description, such as managing Room Service orders and conducting internal patrols, and explain how your experience aligns with these tasks.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pale Hall
✨Show Your Vigilance
As a Night Porter, being alert and vigilant is key. During the interview, share examples of how you've maintained a watchful presence in previous roles, especially during night shifts or quiet periods.
✨Demonstrate Your Communication Skills
Effective communication is crucial for handing over information to colleagues. Be prepared to discuss how you ensure clear communication, especially regarding guest needs and any issues that arise during your shift.
✨Familiarise Yourself with the Role
Before the interview, review the responsibilities listed in the job description. Show that you understand the importance of tasks like fulfilling Room Service orders and conducting internal patrols by discussing relevant experiences.
✨Highlight Your Customer Service Experience
Since you'll be welcoming guests late at night, it's important to showcase your customer service skills. Share specific instances where you've gone above and beyond to ensure guest comfort and satisfaction.