At a Glance
- Tasks: Welcome guests with a warm smile and ensure their comfort during their stay.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
- Why this job: Be the friendly face that makes guests feel at home and valued.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
Receptionist
Palé Hall, a distinguished AA Five Red Star country house hotel set within the breathtaking landscape of Snowdonia, is seeking a polished, confident and articulate Receptionist to join our Front of House team.
With significant growth and investment planned across the Estate in the coming months, this is an exciting time to join Palé Hall and become part of the next chapter in our story.
The Role
Our Receptionists are at the heart of the guest journey. As one of the first people our guests meet on arrival, you will play an important role in creating an exceptional first impression and ensuring that every aspect of their stay is handled with warmth, professionalism and attention to detail.
From welcoming and checking in guests to assisting with requests, processing departures and liaising with colleagues across the hotel, you will represent the standards and values of Palé Hall throughout every interaction.
We are strengthening our Front of House team with an additional full-time colleague, working five eight-hour shifts per week. The department operates two reception shifts each day between 7.00am and 10.00pm, and flexibility is essential to work a combination of early and late shifts, including weekends.
About You
This role would suit someone who genuinely enjoys working with people and takes pride in delivering thoughtful, attentive service.
You will be naturally welcoming and composed, with the confidence to engage comfortably with guests while maintaining the discretion and professionalism expected within a luxury hotel environment.
We are looking for someone who can demonstrate:
- Immaculate personal presentation and a professional manner
- Excellent interpersonal and communication skills
- Confidence and warmth when engaging with guests
- Exceptional attention to detail
- Strong organisational skills and the ability to remain composed in a busy environment
- Competent IT and administrative skills
- A flexible and positive approach to working as part of a team
- Previous hospitality experience, with a minimum of one year in a similar role preferred
Due to our location and shift patterns, you must also be able to commute to Palé Hall independently for both early and late shifts.
About Palé Hall
Palé Hall is the only AA Five Red Star hotel in Wales, offering 22 individually designed bedrooms, suites and Garden Suites, alongside the Henry Robertson fine dining restaurant.
Our approach combines the warmth and personality of a country house with the exacting standards expected of a five-red-star hotel. We take great pride in creating memorable experiences for our guests, and we recognise that it is our people who make those experiences possible.
What We Offer
We place great value on our team and are committed to making Palé Hall a rewarding, supportive and fulfilling place to work.
In return, we offer:
- A competitive salary
- Monthly gratuities
- Complimentary meals while on duty
- On-site parking
- Generous hotel and employee discounts
- The opportunity to develop your career within an ambitious and growing luxury hospitality environment
Applicants must have the right to live and work in the UK.
Before applying, please ensure that you are able to commute reliably to Palé Hall and can accommodate the required early, late and weekend shift patterns.
Job Description
Key Responsibilities
- To create an exceptional first impression for arriving guests, offering a warm and genuine welcome and ensuring that luggage, vehicles and guest comfort are attended to promptly and professionally.
- To engage with resident and non-resident guests in a warm, confident and professional manner, building rapport and anticipating their needs wherever possible.
- To maintain the highest standards of personal presentation and grooming at all times, wearing the uniform provided in accordance with hotel standards.
- To maintain a visible and welcoming Front of House presence, providing assistance and support to guests and colleagues throughout the shift.
- To maintain a thorough and up-to-date knowledge of the hotel, its facilities and services, including current packages, rates, menus and dining experiences, enabling accurate and confident communication with guests.
- To communicate promptly and effectively with colleagues, management and other departments, ensuring that guest requirements, preferences and expectations are understood and consistently delivered.
- To complete all Reception shift responsibilities in accordance with established departmental procedures and standards, including guest accounting and administrative duties in line with company policy.
- To prepare guest accounts accurately and provide a warm, efficient and personalised check-out experience, ensuring accounts are settled prior to departure and assistance is offered with luggage and vehicle retrieval.
- To ensure departing guests leave with a positive and lasting impression of Palé Hall, encouraging recommendations, repeat visits and continued loyalty.
- To take responsibility for all cash and card transactions during the shift, following established cash-handling, reconciliation and end-of-shift banking procedures accurately.
- To manage accommodation, restaurant and private dining reservations to the required standard, ensuring accurate information is recorded and communicated to relevant departments.
- To respond to guest enquiries and requests promptly and professionally, taking ownership wherever possible and ensuring appropriate follow-up.
- To deliver a comprehensive and accurate handover to the incoming Reception shift or Night Porter, highlighting all relevant guest information, outstanding actions and operational matters to ensure continuity of service.
Qualifications
Competent IT skills
Strong attention to detail.
Articulate, confident and well presented
Additional Information
Full time or part time permanent contracts available
Meals on duty
Onsite parking
Generous employee discounts
This is a full time permanent position, five days over seven, Monday to Sunday.
Receptionist in Bala employer: Pale Hall
Palé Hall Hotel & Spa is an exceptional employer, offering a dynamic work environment where safety and professionalism are at the forefront of our operations. Located in Leicester, we provide our Helicopter Pilots with opportunities for growth through diverse missions and a supportive team culture that values collaboration and excellence. Join us to be part of a unique establishment that prioritises employee well-being and career development in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bala
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and greet everyone warmly. Remember, you're not just a candidate; you're the friendly face they want to see at the front desk!
✨Tip Number 2
Know your stuff! Brush up on the hotel’s services, packages, and rates before your interview. This shows you’re genuinely interested and ready to provide that top-notch service guests expect.
✨Tip Number 3
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident in handling guest inquiries and requests during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Receptionist in Bala
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the warm greetings you'd give to our guests.
Know Your Stuff:Make sure to highlight any relevant experience or knowledge about hotel services and guest interactions. We love candidates who can demonstrate they understand what it takes to create a positive guest experience.
Attention to Detail:Pay close attention to your application format and spelling. A well-presented application reflects the high standards we uphold at StudySmarter, so make sure everything is neat and tidy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pale Hall
✨Nail Your First Impression
As a receptionist, your first impression is crucial. Practice a warm and friendly greeting before the interview. Smile, maintain eye contact, and be confident in your body language to show that you can create a welcoming atmosphere.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, packages, and rates. Be prepared to discuss how you would handle guest inquiries and what you know about the hotel. This shows that you’re proactive and genuinely interested in the role.
✨Dress to Impress
Since personal presentation is key for this role, ensure you dress smartly and appropriately for the interview. Wear something that reflects the uniform standards of the hotel, as it demonstrates your understanding of the importance of grooming and professionalism.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with guests or colleagues in previous roles. Highlight your ability to handle phone calls and reservations efficiently, as this will reassure the interviewer of your capability to manage guest interactions smoothly.
