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- Tasks: Lead and develop the reservations team to enhance guest experience and operational efficiency.
- Company: Dynamic hotel offering a vibrant work environment and growth opportunities.
- Benefits: Competitive salary, training, and a chance to shape guest experiences.
- Why this job: Make a significant impact in hospitality while leading a motivated team.
- Qualifications: Experience in reservations management and strong leadership skills required.
- Other info: Join a collaborative team focused on continuous improvement and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
This role is central to the commercial success and guest experience of the hotel, offering the opportunity to make a significant impact within a dynamic hospitality operation.
Responsibilities
- Lead, manage and develop the reservations team, setting clear standards of performance, service and accuracy.
- Oversee all reservations activity for bedrooms, restaurants and events, ensuring bookings are processed efficiently and in line with hotel procedures.
- Act as the primary point of escalation for complex or high-value reservations and guest enquiries.
- Ensure reservation systems are used effectively and data is maintained accurately, including guest preferences, rates and special requirements.
- Work closely with Revenue Management and senior leadership to support pricing strategies, availability controls and demand forecasting.
- Monitor booking trends, conversion rates and performance metrics, producing reports and insights to inform commercial decisions.
- Ensure consistent, professional and timely communication with guests via telephone, email and online channels.
- Coordinate closely with Front of House, Housekeeping, Food & Beverage and Events teams to ensure seamless operational delivery.
- Maintain oversight of confirmations, amendments, cancellations and deposits, ensuring compliance with financial and contractual terms.
- Support the development and promotion of packages, special offers and upselling opportunities to enhance revenue and guest experience.
- Ensure all reservations procedures align with brand standards, legal requirements and internal controls.
- Contribute to budgeting and forecasting processes where required.
- Recruit, train, coach and appraise reservations colleagues, fostering a motivated, knowledgeable and service-focused team.
- Manage rotas, workload distribution and cover to ensure consistent service levels.
- Encourage continuous improvement through training, feedback and performance management.
- Ensure adherence to all hotel policies and procedures, including data protection, financial controls and Health & Safety requirements.
- Maintain confidentiality of guest and business information at all times.
- Identify opportunities to improve systems, processes and service delivery within the reservations function.
Qualifications
- Proven experience in a senior reservations, revenue or reservations management role within a hotel or similar hospitality environment.
- Strong leadership and people management skills.
- Excellent organisational and analytical ability, with strong attention to detail.
- Confident IT skills, with experience using hotel reservation and property management systems.
- Outstanding communication and interpersonal skills, with a professional and guest-focused approach.
- Commercial awareness and the ability to balance service excellence with revenue objectives.
- Calm, organised and adaptable, with the ability to manage priorities in a fast‑paced environment.
- Proactive and solutions‑focused, with a high standard of professionalism.
- Collaborative team player with the confidence to lead and influence across departments.
Head of Reservations in Bala employer: Pale Hall
Contact Detail:
Pale Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations in Bala
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head of Reservations role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel’s brand and values. Tailor your responses to show how your experience aligns with their goals, especially around guest experience and revenue management. We want to see that you’re not just a fit, but the perfect fit!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed teams and improved processes in previous roles. We love to hear about your proactive approach and how you’ve driven results in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to our success.
We think you need these skills to ace Head of Reservations in Bala
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and set clear performance standards in previous roles.
Be Detail-Oriented: Since this role requires strong attention to detail, include examples of how you've managed complex reservations or maintained accurate data in past positions. We love candidates who can spot the little things that make a big difference!
Communicate Clearly: Your written communication should reflect the professional and guest-focused approach we value at StudySmarter. Use clear, concise language and ensure your application is free from errors. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pale Hall
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s operations and the specific role of Head of Reservations. Familiarise yourself with their reservation systems, recent trends in the hospitality industry, and any unique offerings they have. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your experience in managing teams. Prepare examples of how you've developed staff, handled conflicts, or improved team performance. Highlighting your ability to motivate and lead a reservations team will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves monitoring booking trends and performance metrics, brush up on your analytical skills. Be prepared to discuss how you’ve used data to inform decisions in past roles. Bring examples of reports or insights you've generated that led to successful outcomes.
✨Communicate Like a Pro
Effective communication is key in this role. During the interview, demonstrate your communication skills by being clear and concise in your answers. Practice active listening and engage with the interviewers by asking insightful questions about their expectations and challenges in the reservations department.
