Senior Operations Associate in Bristol

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our Values

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being “nice” - it requires us to be fair, consistent, honest, thoughtful and compassionate.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.
• We Are Resourceful - Our planet’s resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Role Overview

The Senior Ops Associate leads management of morning drivers & routes (RC1). You are responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.

Responsibilities

• Responsible for HIVED Driver management during rotation – to deliver exceptional OTR day-time performance.
• Be support to the Ops Manager.
• RC1 OTR: Lead set-off.
• Lead route monitoring, including incidents support & abandonment organisation.
• Support with Capacity and pool management (Plan vs Actual) & performance management.
• Support with driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments).
• Support with continuous improvement & standards and operating procedure improvement.
• Motivated to step up to cover Ops Manager when needed.
• Maintain safety, standards, and productivity discipline.
• Maintain fleet, charging, roadworthy and hygienic.

Requirements

• 2-5 years’ experience operating in fast-paced OTR / dispatch / last-mile operations.
• Experience of driver operations, route execution, and dispatch accuracy.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Able to communicate effectively & build relationships & work cross-functionally.

How we reward our team

• Salary: £32,000 – £35,000 per annum (depending on experience).
• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• If you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
• Similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).