At a Glance
- Tasks: Provide exceptional support for industry-leading software and solve complex problems.
- Company: Join Palantir Solutions, a global leader in economic and planning products for oil and gas.
- Benefits: Work with cutting-edge technology in a fast-paced, entrepreneurial environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing client solutions and improving products.
- Qualifications: Technical background preferred; strong problem-solving and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore. Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.
Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved.
The main responsibilities of a Support Analyst include the following:
- First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
- Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
- Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
- Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
- Foster client relationships that arise from support interactions.
- Improve products and processes by identifying reoccurring problems that are reported.
- Contribute articles to the technical knowledge base.
- Ability to work irregular hours on occasion such as weekends.
Qualifications:
- Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
- Ability to communicate effectively with both non-technical users and highly technical users.
- Ability to prioritise and balance multiple tasks.
- Willingness to research and figure out complex software systems.
- Desire to make things more efficient.
We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.
Support Analyst in London employer: Palantir
Palantir Solutions is an exceptional employer, offering a dynamic and entrepreneurial work environment that fosters innovation and collaboration. As a Support Analyst, you will have the opportunity to engage in meaningful problem-solving while working alongside a highly skilled team, with access to cutting-edge technology and resources. The company prioritises employee growth through continuous learning and development, making it an ideal place for those looking to advance their careers in the upstream oil and gas industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Get to know the company inside out! Research Palantir Solutions and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves deep problem solving, try to work through some case studies or technical scenarios related to reserves management or economic analysis. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing that Support Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Palantir Solutions.
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:When writing your application, make sure to highlight your problem-solving abilities. We love candidates who can think critically and tackle challenges head-on, just like a Support Analyst should!
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the job description. We want to see how you fit into our entrepreneurial and fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, whether they’re talking to techies or non-techies.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re in the loop with any updates!
How to prepare for a job interview at Palantir
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to reserves management, economic analysis, and financial forecasting. Familiarise yourself with Palantir's software products and be ready to discuss how they solve real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your critical thinking abilities. Think of examples where you've tackled complex issues in the past, especially in a support role. Be ready to explain your thought process and how you arrived at your solutions.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication to show that you can bridge the gap between different user types.
✨Be Proactive and Engaged
Palantir values self-starters, so come prepared with questions about the company and its products. Show your enthusiasm for the role by discussing how you can contribute to improving processes and enhancing client relationships.
