Support Engineer (Remote Working) in London

London, United Kingdom Technical Operations /Full-time /On-site A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations.

By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day.

You're the person people turn to when something isn't working, whether they're at their desk, travelling, or preparing for an important meeting.

When something keeps coming back, you dig into why and strive to look for a permanent fix.

You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.

Core Responsibilities Executive & VIP Support Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.

Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.

Support executive travel and on-site needs, including internal conferences and off-site engagements.

Environment Ownership & Office Health Have an intimate understanding of all office hardware.

Proactively replace ageing hardware and maintain core VTC (Video Teleconferencing) equipment; Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.

Maintain FOB office environments to ensure they are always in excellent working order.

Systems Administration & Automation Install, configure, and maintain Windows and Mac workstations across the organisation.

Implementation of process automations that reduce friction and increase team efficiency.

Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.

Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.

Customer Experience & Relationships Create clear, empowering how-to guides that help employees solve common issues independently.

Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.

What We Value Familiarity with AV systems, Video Conferencing infrastructure, and executive-level support protocols.

Comfort with automation concepts and a drive to eliminate repetitive manual work.

Professionalism, adaptability, and the ability to thrive under pressure and constant shifting priorities.

What We Require4+ years of experience in desktop or help desk support in a fast-paced environment.

Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.

Deep knowledge of Windows and mac OS operating environments and common networking fundamentals.

Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.

Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir.

Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community.

In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes.

Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity.

Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis.

If the posting is specified as Onsite, you are required to work from an office.

We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability.

If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process.

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