At a Glance
- Tasks: Provide top-notch IT support and maintain office tech for a world-changing company.
- Company: Join Palantir, a leader in data-driven software solutions.
- Benefits: Competitive salary, flexible work options, and a focus on well-being.
- Other info: Dynamic environment with opportunities for growth and mentorship.
- Why this job: Make a real impact by supporting innovative projects and empowering teams.
- Qualifications: 4+ years in IT support, strong knowledge of Windows and macOS.
The predicted salary is between 24750 - 30250 £ per year.
London, United Kingdom Technical Operations /Full-time /On-site A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations.
By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day.
You're the person people turn to when something isn't working, whether they're at their desk, travelling, or preparing for an important meeting.
When something keeps coming back, you dig into why and strive to look for a permanent fix.
You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.
Core Responsibilities Executive & VIP Support Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
Support executive travel and on-site needs, including internal conferences and off-site engagements.
Environment Ownership & Office Health Have an intimate understanding of all office hardware.
Proactively replace ageing hardware and maintain core VTC (Video Teleconferencing) equipment; Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
Maintain FOB office environments to ensure they are always in excellent working order.
Systems Administration & Automation Install, configure, and maintain Windows and Mac workstations across the organisation.
Implementation of process automations that reduce friction and increase team efficiency.
Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.
Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.
Customer Experience & Relationships Create clear, empowering how-to guides that help employees solve common issues independently.
Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.
What We Value Familiarity with AV systems, Video Conferencing infrastructure, and executive-level support protocols.
Comfort with automation concepts and a drive to eliminate repetitive manual work.
Professionalism, adaptability, and the ability to thrive under pressure and constant shifting priorities.
What We Require4+ years of experience in desktop or help desk support in a fast-paced environment.
Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
Deep knowledge of Windows and mac OS operating environments and common networking fundamentals.
Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir.
Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community.
In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes.
Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity.
Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis.
If the posting is specified as Onsite, you are required to work from an office.
We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability.
If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
Please note that you will never be asked to submit a payment or share financial information to participate in our interview process.
If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).
Support Engineer (Remote) in London employer: Palantir Technologies
Palantir is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact through their work. With a strong focus on employee well-being and professional growth, Palantir offers unique opportunities for mentorship and knowledge-sharing, ensuring that every team member can thrive in their role. Located in London, the company provides a dynamic environment where IT Support Engineers can engage with cutting-edge technologies while enjoying flexible work arrangements that promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Remote) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Palantir Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Palantir Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Palantir Technologies!
✨Direct Apply to Palantir Technologies
Let's not forget to apply directly through the Palantir Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer (Remote) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Palantir Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Palantir Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Palantir Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
