At a Glance
- Tasks: Provide exceptional support for industry-leading software and solve complex problems.
- Company: Join Palantir Solutions, a leading provider in the oil and gas sector.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Flexible hours and a chance to work on innovative solutions.
- Why this job: Make a real impact by enhancing products and client relationships.
- Qualifications: Background in tech or maths, strong problem-solving skills, and effective communication.
The predicted salary is between 35000 - 45000 £ per year.
Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore. Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.
Palantir's support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved.
Responsibilities- First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
- Remotely connect to user's computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
- Appropriately prioritize cases and elevate those of high urgency to the Support Manager.
- Ensure protocol is followed according to Palantir's support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
- Foster client relationships that arise from support interactions.
- Improve products and processes by identifying reoccurring problems that are reported.
- Contribute articles to the technical knowledge base.
- Ability to work irregular hours on occasion such as weekends.
- Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
- Ability to communicate effectively with both non-technical users and highly technical users.
- Ability to prioritise and balance multiple tasks.
- Willingness to research and figure out complex software systems.
- Desire to make things more efficient.
Support Analyst in London employer: Palantir Technologies
Palantir Solutions is an exceptional employer, offering a dynamic and entrepreneurial work environment that fosters innovation and collaboration. As a Support Analyst, you will have the opportunity to engage in meaningful problem-solving while developing your skills in a fast-paced setting, with ample room for professional growth and the chance to make a significant impact in the upstream oil and gas industry. Our commitment to employee development and a culture of excellence ensures that you will thrive as part of our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Get to know the company! Research Palantir Solutions and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves deep problem solving, try to work through some case studies or technical scenarios related to reserves management or economic analysis. This will prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Palantir.
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:When writing your application, make sure to highlight your problem-solving abilities. We love candidates who can think critically and tackle challenges head-on, especially in a fast-paced environment like ours.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Support Analyst role. This shows us you’re genuinely interested in joining our team.
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. We want to see your qualifications without any fluff!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Palantir Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to reserves management, economic analysis, and financial forecasting. Familiarise yourself with Palantir's software products and be ready to discuss how your background in Computer Science, Engineering, or similar fields can help solve real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your critical thinking abilities. Think of examples from your past experiences where you tackled complex issues, especially in a support role. Be ready to explain your thought process and how you arrived at solutions.
✨Communication is Key
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, showcase your ability to adapt your communication style based on your audience. This will highlight your versatility as a Support Analyst.
✨Prioritisation and Time Management
Be prepared to discuss how you manage multiple tasks and prioritise urgent issues. Share specific strategies you've used in the past to handle high-pressure situations, as this will show that you're ready for the fast-paced environment at Palantir.
