At a Glance
- Tasks: Support customers by solving technical issues and enhancing workflows on Palantir's platforms.
- Company: Join Palantir, a leader in innovative tech solutions with a focus on customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Dynamic role with diverse challenges and excellent career development opportunities.
- Why this job: Make a real impact by helping businesses optimise their operations with cutting-edge technology.
- Qualifications: Background in STEM or relevant experience; creativity and problem-solving skills are key.
The predicted salary is between 60000 - 80000 £ per year.
Forward Deployed Enablement Engineers are embedded with centralised customer success teams to maximise the outcomes of our deployed products and workflows across all commercial customers from small‑scale start‑ups to large enterprises. This role balances high‑level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively. You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
Palantir's Customer Success team helps our customers build on Palantir's Foundry & AIP Platforms to drive the workflows that power their most important business outcomes. In this role, you'll leverage your problem‑solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimise their workflows. Every day at Palantir is different: we're constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem‑solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.
No two days are the same, but as a Forward Deployed Enablement Engineer you can expect to:
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on‑call rotation responsible for coordinating responses to critical customer‑facing incidents.
- Take ownership as the first responder when things go wrong.
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non‑technical stakeholders.
- Strong creative problem‑solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
Qualifications What We Require: Background in Data Science, Computer Science, Engineering or STEM, or equivalent relevant practical experience in a technical or engineering role. We value skills and mindset over a specific educational background.
Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
Forward Deployed Enablement Engineer in City of Westminster employer: Palantir Technologies
Palantir is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and problem-solving are at the forefront of our mission. As a Forward Deployed Enablement Engineer, you will have the opportunity to work closely with diverse teams, driving impactful solutions for our customers while continuously developing your skills in a supportive environment. With a commitment to employee growth and a focus on collaboration, Palantir empowers you to thrive in a rapidly evolving landscape, making every day a chance to innovate and excel.
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We think you need these skills to ace Forward Deployed Enablement Engineer in City of Westminster
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