Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate supply chain orders and ensure seamless delivery for exciting brands like Disney and Harry Potter.
- Company: Join a fast-growing global company with a friendly, community-focused culture.
- Benefits: Enjoy flexible hours, 25 days holiday, wellbeing resources, and a generous staff discount.
- Why this job: Be part of a dynamic team and make a real impact in the supply chain industry.
- Qualifications: 2+ years in customer service; strong organisation and communication skills required.
- Other info: Great career growth opportunities with tailored development plans and funded training.
The predicted salary is between 28800 - 43200 £ per year.
This is an office-based role, working 4‑5 days per week at our Shoreham‑by‑Sea headquarters. Would you like to join a fast growing (200+ staff), exceptionally brilliant global company? Are you experienced in supply chain coordination, order management, and customer service and known for your positive can‑do attitude and ability to remain calm under pressure? Do you want the chance to work with well‑known brands such as Disney, Harry Potter, Warner Bros, Barbie? If so, we want you to join our Supply Chain team and become part of our journey. This is a fantastic opportunity for an organised and proactive individual to be part of a growing business and utilise their skills within an established, collaborative team.
Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life products that put a smile on the faces of our customers globally. Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.
WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes. WeCool Toys is a new member of Paladone Group Holdings.
The opportunity: We are looking for a Supply Chain Merchandiser – FOB & Domestic to join our Supply Chain team. This role is offered as a 1-year fixed-term contract to cover maternity leave. While this is a fixed-term position, there is a possibility the role becoming permanent, subject to business needs and performance. This makes it an excellent opportunity to join the business, gain exposure across domestic and FOB supply chains, and build a long-term career with Paladone.
The role will report to the Lead Supply Chain Merchandiser – Domestic & FOB and will support the coordination of domestic and FOB orders across the EMEA market, ensuring a seamless order‑to‑delivery experience for our customers.
Key duties of the role:
- Accurately process sales orders through ERP systems, ensuring data integrity and timely order flow
- Allocate stock to meet customer deadlines and regional delivery requirements
- Manage customer portals for order entry, updates and documentation uploads
- Maintain accurate pricing, delivery specifications and shipping instructions
- Set up new customer accounts, ensuring correct credit limits and payment terms
- Liaise with Sales, Warehouse and 3PL partners to track orders and resolve supply chain constraints
- Monitor inbound inventory, stock allocations, production progress and shipment schedules
- Coordinate product or packaging reworks at warehouse and factory level when required
- Arrange and track sample shipments for key account selections
- Provide proactive order updates and after-sales support
- Build strong, trust-based relationships with customers
- Handle order queries, delays and delivery issues professionally and efficiently
- Support customer onboarding and ongoing system/process guidance
- Record, investigate and resolve customer complaints within agreed timelines
- Process customer returns and credits accurately in line with company policy
- Support root‑cause analysis with Quality and Warehouse teams
What we need you to bring to the team:
- Minimum 2 Years' Experience In Customer Service
- Supply Chain or Merchandising experience (desirable)
- Strong attention to detail, organisation and time management skills
- Excellent communication and relationship-building abilities
- Confident using ERP systems and Microsoft Office (Excel, Word, Outlook)
- Knowledge of EDI systems and retail web-based portals
- A proactive, solutions-focused and collaborative mindset
What we will offer in return:
- Flexible hours, hybrid working, 25 days' holiday (plus bank holidays) and extra wellbeing days
- Christmas closure and even a shorter day on your birthday
- Friendly and community-focused culture, with a Social Committee, fully funded events, team socials and activities
- Paid medical appointment time, free eye tests and flu vaccinations, wellbeing resources, Mental Health First Aiders and Cycle to Work options
- 35% staff discount on Paladone & WeCool products, retail savings, tech and furniture schemes, discounted legal services, access to financial advisers and an NHS Top-Up plan
- Annual pay reviews, bonuses, long service awards, peer recognition and a refer‑a‑friend scheme
- Tailored development plans, funded training, professional qualifications, ILM leadership programmes and access to Litmos and LinkedIn Learning
If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter. We aim to respond to all applicants within 5 working days.
Supply Chain Co-Ordinator in Shoreham-by-Sea employer: Paladone
Contact Detail:
Paladone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Co-Ordinator in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain industry, especially those who work at companies you admire. A friendly chat can lead to insider info and even job referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about Paladone's collaborations with brands like Disney and Harry Potter will show your enthusiasm and fit for the role.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Highlight your experience in order management and customer service, and don’t forget to showcase that positive can-do attitude!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Supply Chain Co-Ordinator in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Co-Ordinator role. Highlight your experience in order management and customer service, and don’t forget to showcase that positive can-do attitude we love!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with brands like Disney and Harry Potter, and how your skills align with our mission at Paladone.
Show Off Your Skills: We want to see your strong attention to detail and organisation skills. Mention specific examples from your past roles where you’ve successfully managed supply chain processes or resolved customer issues.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our growing team.
How to prepare for a job interview at Paladone
✨Know Your Supply Chain Basics
Make sure you brush up on your supply chain knowledge, especially around order management and customer service. Familiarise yourself with common terms and processes, as well as the specific systems mentioned in the job description, like ERP and EDI systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled supply chain constraints or customer complaints in the past. Highlight your proactive, solutions-focused mindset by discussing specific situations where you successfully resolved issues under pressure.
✨Build Rapport with Your Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Ask them about their experiences at the company and share your enthusiasm for working with well-known brands like Disney and Harry Potter to create a positive connection.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple tasks. You might even want to bring a simple example of a system or tool you use to keep track of orders and deadlines, showing that you're detail-oriented and proactive.
