At a Glance
- Tasks: Supervise security team, conduct patrols, and ensure safety at Westmount Mall.
- Company: Join Paladin Security, a leader in creating safer communities.
- Benefits: Enjoy competitive pay, medical benefits, and paid time off.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Make a real difference in community safety while developing your leadership skills.
- Qualifications: Must have a valid Ontario Security Guard License and supervisory experience.
Site Description: Westmount Shopping Centre is a busy retail shopping centre serving the surrounding community. The site requires high-visibility patrols, monitoring of entrances and common areas, incident response, and customer service engagement. Security personnel maintain a welcoming yet proactive presence to ensure the safety of tenants and shoppers.
Hours: Monday to Friday (8AM to 4PM)
Pay Rate: $22.50/hour
Job Duties:
- Supervise, mentor, and support the on-site security team during assigned shifts.
- Conduct regular patrols of the mall, exterior grounds, parking lots, and common areas.
- Monitor activity during peak traffic periods, including school lunch hours, and proactively address safety and security concerns.
- Enforce the mall's Code of Conduct, the Trespass to Property Act, and applicable legislation.
- Respond to emergencies including medical incidents, disturbances, alarms, fire alarms, suspicious persons, and property damage.
- Coordinate emergency response procedures and liaise with police, fire, EMS, and mall management when required.
- Review and approve incident reports, occurrence reports, and daily activity logs for accuracy and completeness.
- Ensure security equipment, radios, keys, CCTV systems, and access control systems are properly utilized and documented.
- Monitor CCTV systems and coordinate appropriate responses to observed incidents.
- Build positive working relationships with tenants, contractors, visitors, and mall management.
- Ensure compliance with Paladin Security policies, client procedures, and health and safety requirements.
- Assist with scheduling, training, onboarding, and performance management of security personnel.
- Other job related duties as assigned by the management.
Prerequisites:
- Valid Ontario Security Guard License.
- Valid Standard First Aid & CPR Level C certification.
- 6 months to 1 year supervisory or team lead experience in security is a must.
- Previous experience in retail environment is preferred.
- Working knowledge of the Trespass to Property Act, Mental Health Act, and applicable legislation.
- Strong conflict resolution, leadership, and interpersonal skills.
- Excellent written and verbal communication skills.
- Experience writing detailed reports and conducting investigations.
- Proficiency with CCTV, access control systems, Microsoft Office, and basic computer applications.
- Ability to remain calm and make sound decisions in high-pressure situations.
- Physically able to stand, walk, and patrol for extended periods.
- Legally authorized to work in Canada.
Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability.
Why choose Paladin?
- Opportunities for training and professional development.
- Competitive salary and benefits package.
Education Requirements: College/University Education
Certification Requirements: First Aid and CPR - Level C Certification, Valid Ontario Security License
Additional Information / Benefits: Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days
This job reports to the Client Services Manager. This is a Full-Time position. Availability Required: Monday to Friday (8AM - 4PM). Relocation is not required and travel is not required. Number of Openings for this position: 1
Full Time Security Supervisor - Westmount Mall in London employer: Paladin Security
Paladin Security is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to training, competitive salaries, and a vibrant work culture that values respect, inclusion, and diversity, working at Westmount Mall offers a unique opportunity to make a meaningful impact in the community while enjoying a supportive team environment. Join us to be part of a company that not only cares about safety but also fosters a fun and engaging workplace.
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Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Paladin Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
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How to prepare for a job interview at Paladin Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Paladin Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Paladin Security.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Paladin Security.
