At a Glance
- Tasks: Coordinate international orders and ensure compliance with regulations while providing top-notch customer service.
- Company: Join a dynamic team in Chesterfield, UK, focused on international trade.
- Benefits: Full-time position with opportunities for growth and development.
- Other info: Ideal for those who thrive in fast-paced, challenging environments.
- Why this job: Be the frontline contact for customers and make a real impact in global trade.
- Qualifications: 3+ years in an office environment with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 € per year.
To coordinate and process international orders to be in compliance with all regulations and legal requirements. A front line contact for customers, the role is to provide exceptional service with the ability to practically apply knowledge to solve problems. The position is a focal point for international trade compliance, accurate data entry, maintenance of records and providing best in class customer service.
ESSENTIAL FUNCTIONS:
- Provide the external interface with our international customer base and coordinate with internal departments to provide exceptional service.
- Coordinate the processing of orders and returned/replacement goods utilizing business systems and supporting systems with accurate data entry by adhering to key directives and standards.
- Liaise between freight suppliers and DC locations to organise the shipping of goods to meet customer requirements.
- Issue payment documentation to meet the requirements of the agreed payment terms and in line with import, export and customer requirements.
- Process all transactions to meet legal and compliance requirements of international trade, Customs and GDP for active pharmaceutical ingredients.
- Maintain the business system customer master data through following the business procedure and coordinating accurate compliant data.
- Report and investigate incidents, deviations and customer complaints.
- Provide support and guidance for non-routine incidents.
- Maintain and develop department information and systems through following departmental processes for monitoring and updating files.
- Actively involved in projects for continuous improvement, cost savings and problem solving.
- Provide internal sales support as required.
- Perform other duties or responsibilities identified as pertinent to the job or company.
MINIMUM REQUIREMENTS:
- Higher education level preferred.
- Computer skills in the latest MS Office suite including Word and Excel.
- 3+ years office environment experience.
- Experience with customer service and international sales order processing.
- Strong organisational & communication skills.
- Experience in meeting KPIs and deadlines in a highly competitive international business environment.
- Previous experience in utilizing business systems ensuring consistent and accurate data entry.
- French or Spanish language skills would be highly advantageous.
SKILLS/COMPETENCIES:
- Action Oriented – energised by working hard in a challenging and dynamic business environment.
- Customer Focused – dedicated to meeting the expectations and requirements of internal and external customers.
- Standing Alone – takes on responsibility and relishes tough assignments.
RELATIONSHIP WITH OTHERS:
- UK API Import/Export Planners
- All Employees
- Internal business partners in Commercial, Finance, Quality, Customer Service, Trade Compliance, Global Supply Chain & Distribution Centres
- External business partners in freight supply & 3rd party distribution
Normal working hours Monday – Friday day shifts with occasional requirements to work outside normal hours and weekends.
Import/Export Planner (ONSITE) employer: Paladin Labs Inc.
As an Import/Export Planner based in Chesterfield, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and compliance in international trade. Our company fosters a culture of continuous improvement and professional growth, offering opportunities to engage in meaningful projects while collaborating with diverse teams. With a commitment to employee development and a focus on maintaining high standards, we provide a rewarding workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Import/Export Planner (ONSITE)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to import/export planning. Think about how you can demonstrate your problem-solving skills and customer focus during the chat.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Import/Export Planner (ONSITE)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Import/Export Planner role. Highlight your experience in international sales order processing and customer service, as these are key for us. Use specific examples that showcase your skills in compliance and problem-solving.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your organisational skills and ability to meet KPIs in a fast-paced environment.
Showcase Your Tech Skills:Since we rely on business systems for accurate data entry, make sure to highlight your computer skills, especially with MS Office. If you have experience with any specific business systems, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Paladin Labs Inc.
✨Know Your Regulations
Familiarise yourself with international trade compliance regulations and legal requirements. Being able to discuss these confidently will show that you understand the importance of compliance in the role of an Import/Export Planner.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to solve problems and maintain effective relationships, as this is crucial for liaising with international customers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and meet deadlines in a fast-paced environment. Use specific examples from your experience to illustrate your strong organisational skills and ability to handle various order types.
✨Brush Up on Your Language Skills
If you have any knowledge of French or Spanish, be sure to mention it during the interview. This could give you an edge, as language skills are highly advantageous for communicating with international clients.
