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For Companies At a Glance
- Tasks: Manage outstanding debts and negotiate payment plans while ensuring customer satisfaction.
- Company: Join PAL Hire, the UK's largest rehire platform with a vibrant team culture.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and a clear path for career progression.
- Other info: Flexible working hours, relaxed dress code, and exciting company events await you.
- Why this job: Make a real impact in a supportive environment focused on customer care and teamwork.
- Qualifications: Minimum 3 years of credit control experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
PAL Hire is the UK’s largest rehire platform, connecting businesses nationwide with over 1,500 suppliers and access to 30,000 hire items. From plant and welfare to site accommodation and access platforms, we provide nationwide coverage and unrivalled availability by working with the most comprehensive supply chain in the industry.
Senior Credit Controller
Role: Credit Controller responsible for the collection of outstanding debt and management of a defined section of aged debt within the business; tasks to be completed within credit terms. The Credit Controller reports to the Operational Finance Manager on a weekly basis regarding progress on outstanding debts and activities undertaken as part of the role.
Responsibilities
- Apply legal changes to customer records as per current company process.
- Collection of outstanding monies due to the business up to Legal Action.
- Encouraging any customer without Terms to sign up for Direct Debit Collection.
- Maintain accurate and detailed records of activity on the company financial system.
- Where appropriate and with authorisation from the Operational Finance Manager, negotiate customer payment plans, record plans accurately on the system, communicate agreement and expectations with the customer, and ensure plans are discharged as per agreement or revert to normal collection process.
- Work with the credit control administration team to ensure customer disputes are logged and resolved within SLAs, providing updates to customers on any disputed invoices when contacting the customer for collection of non-disputed invoices.
- Authorise order conversions for customers over credit limit.
- Provide weekly report on outstanding and overdue debt to the Operational Finance Manager, specifying potential risk.
- Report on own weekly activity as outlined by the Operational Finance Manager.
- Assist Credit Control Administrator as requested.
- Perform any other ad hoc duties as requested.
- Work in conjunction with company values of integrity, innovation, collaboration, aspiration and appreciation.
- All tasks to be carried out in line with relevant company policies in place at the time.
Skills & Personal Attributes
- Minimum 3 years credit control experience up to Legal.
- Ability to organise own workload in line with urgency of task.
- High attention to detail.
- Willing to work collaboratively with Finance colleagues, the wider company and external partners.
- Confident, professional and timely in all communication with customers and colleagues to ensure standards and internal SLAs are met.
- Capable of adapting from setbacks and able to recommend enhancements for self, team and the wider business.
What We Offer
- Full-time, permanent
- Monday to Friday – No weekends
- 37-hour working week – No evening shifts
- Uncapped bonus structures
- Free on-site parking
- Company pension scheme
- Death in service insurance
- Discount on goods and services
- Clear path for progression and leadership opportunities
- Vibrant modern office with a supportive, performance-driven culture
- Daily relaxed dress code
- Company events
- Referral programme
Why PAL Hire
At PAL Hire, we’re more than just a hire company – we’re a team committed to providing top-notch service to our clients. Reasons to join include:
- Passionate Customer Care: Focus on building lasting relationships and customer satisfaction.
- Endless Opportunities: Wide product range to tailor solutions for customers’ exact needs.
- Autonomy and Support: Ownership of your work with supportive teamwork.
- Work-Life Balance: Balance outside of work with hobbies and activities.
- Continuous Growth: Process-driven approach with opportunities to develop skills and advance.
Ready to Join Us?
If you’re ready to invest in a business that will invest back in you, this is your opportunity. To apply, submit your application today and take the first step towards a rewarding career at PAL Hire.
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Senior Credit Controller employer: Pal Hire
Contact Detail:
Pal Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching PAL Hire and understanding their values. Show how your experience aligns with their mission and how you can contribute to their team.
✨Tip Number 3
Practice your negotiation skills! As a Senior Credit Controller, you'll need to demonstrate your ability to handle tough conversations. Role-play with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the PAL Hire team.
We think you need these skills to ace Senior Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Credit Controller role. Highlight your credit control experience and any relevant achievements that show you can handle outstanding debts effectively.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Use it to showcase your understanding of credit control and how your skills align with PAL Hire's values and mission.
Be Clear and Concise: When filling out your application, keep your language clear and concise. Avoid jargon and ensure your points are easy to understand, as this reflects your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application goes straight to us, and you'll have access to all the latest updates about the hiring process.
How to prepare for a job interview at Pal Hire
✨Know Your Numbers
As a Senior Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control metrics and be ready to discuss how you've successfully managed outstanding debts in the past. This shows you’re not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Communication is key in this role, especially when negotiating payment plans or resolving disputes. Prepare examples of how you've effectively communicated with customers and colleagues in previous roles. This will demonstrate your professionalism and ability to maintain strong relationships.
✨Understand the Company Culture
PAL Hire values integrity, innovation, and collaboration. Research the company’s culture and think of ways you can align your personal values with theirs. During the interview, share how you embody these values in your work, which will help you stand out as a fitting candidate.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer dispute or a debt collection challenge. Think through potential scenarios and prepare your responses. This will show your problem-solving skills and readiness to tackle the challenges of the role.