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- Tasks: Manage guest relations, handle enquiries, and keep client files updated.
- Company: Paired connects top talent with remote opportunities in innovative companies.
- Benefits: Enjoy flexible remote work, a vibrant culture, and creative freedom.
- Why this job: Join a dynamic team that values empathy and personal growth while making an impact.
- Qualifications: Strong admin skills, fluent English, and proficiency in Microsoft Office required.
- Other info: Ideal for proactive individuals who thrive in fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Guest Relations Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.
Key Tasks- Collate reviews for our business from landlords & guests
- Manage client-based reporting, ensuring each client file is up to date with all the necessary information
- Ensure receipt of guest & landlord videos and opt-ins to their terms and conditions
- Upload new houses to our database
- Upload enquiries to our system
- Handle enquiries from receipt through to offering out
- Update and circulate weekly reporting
- Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
- Perform financial reconciliations – reconcile payments to invoices
- Assist with ad hoc projects
- Ability to work remotely
- Strong admin skills, both written & verbal
- Fluent in English
- Strong interpersonal skills, particularly telephone manner
- Proficient in Microsoft Office with strong IT skills
- Excellent attention to detail and negotiation skills
- Excellent organisational and time management skills
- Ability to prioritise workload and manage competing demands in a fast-paced environment
- Proactive work ethic, initiative, and team collaboration
- Ability to juggle multiple tasks effectively
- Problem-solving skills and ability to handle difficult situations and customers
- Experience working in a commercial environment
- Experience delivering excellent customer service
- Experience in property or short-term rentals
- High-speed internet
- Proficiency in Microsoft Office and access to a computer
- Flexible remote working with the UK team
- A vibrant, diverse, and collaborative creative culture
- Creative freedom and space to make your mark
- A culture that values empathy, feedback, and personal growth
Virtual Guest Relations Assistant for Property Management (UK-Based/Remote) employer: Paired
Contact Detail:
Paired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Guest Relations Assistant for Property Management (UK-Based/Remote)
✨Tip Number 1
Familiarise yourself with the property management industry, especially serviced accommodation. Understanding the nuances of this sector will help you speak confidently about how your skills can contribute to the role.
✨Tip Number 2
Showcase your communication skills by engaging with the company on social media. Comment on their posts or share relevant content to demonstrate your interest and knowledge in guest relations.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully managed multiple tasks or resolved customer issues. This will help you illustrate your problem-solving abilities effectively.
✨Tip Number 4
Network with professionals in the property management field. Join relevant online forums or groups to connect with others who can provide insights or even refer you to opportunities within the industry.
We think you need these skills to ace Virtual Guest Relations Assistant for Property Management (UK-Based/Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Virtual Guest Relations Assistant. Emphasise your administrative skills, attention to detail, and any experience in customer service or property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for remote work and your ability to manage multiple tasks effectively. Mention specific examples of how you've demonstrated strong communication and organisational skills in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other IT skills that are relevant to the position. Also, mention your problem-solving abilities and how you handle difficult situations, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Paired
✨Showcase Your Communication Skills
As a Guest Relations Assistant, clear communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you handle a guest inquiry, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Prepare examples of how you've managed multiple tasks or projects in the past. Discuss specific tools or methods you use to stay organised, especially in a remote work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of past experiences where you successfully resolved a difficult situation, particularly in customer service. Be ready to explain your thought process and the steps you took to reach a solution.
✨Familiarise Yourself with the Company
Research the serviced accommodation agency and understand their services and values. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
