At a Glance
- Tasks: Deliver top-notch customer service and support after sales inquiries.
- Company: Join a leading manufacturing company with a rich 47-year heritage.
- Benefits: Competitive salary, 28 days holiday, onsite parking, and hybrid working options.
- Other info: Dynamic workplace with excellent opportunities for personal and professional development.
- Why this job: Be part of a friendly team and grow your career in a vibrant environment.
- Qualifications: Previous experience in a telephone-based customer service role is essential.
Customer Service & After Sales Advisor required for a leading manufacturing company based on the A47 near Swaffham. Crane Garden Buildings have been manufacturing high quality timber buildings for over 47 years and are proud of their heritage for manufacturing and installing quality products. They are looking for a dynamic Customer Care / Aftersales Executive to join the team.
As an ideal candidate for the Customer Service role, it is essential that you have previous experience in a telephone-based role. You must be extremely organised and able to communicate clearly and effectively maintaining a strong rapport with new and existing customers.
Key responsibilities for this Customer Service role:
- Provide excellent customer service by being helpful, professional and courteous
- Make outbound and handle incoming calls in regard to orders, after sales enquiries and customer support
- Collate relevant information that can be utilised with the aim of achieving the most appropriate outcome
- Build and maintain excellent relationships with all areas of the business
In reward for your experience this role offers:
- Salary linked to experience
- Excellent staff facilities
- 28 days annual holiday including Bank Holidays
- Onsite parking
- A real opportunity to grow and further develop your career within the company
- The opportunity to work with a small friendly and supportive team
- Option of hybrid working arrangement
Normal working weeks is 40 hours Monday - Friday 8.30am - 5pm. If you are looking for a new challenge and want to be part of a progressive and vibrant local business send us your CV today.
Customer Service & After Sales Advisor employer: Paint Red Ltd
Crane Garden Buildings is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With a strong focus on career development, competitive salaries, and excellent staff facilities, this leading manufacturing company near Swaffham provides a unique opportunity to grow within a dynamic team dedicated to delivering high-quality products and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & After Sales Advisor
✨Tip Number 1
Make sure to research Crane Garden Buildings before your interview. Knowing their products and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, try role-playing with a friend or family member to get comfortable handling customer queries and maintaining a friendly rapport.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company culture and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining the Crane Garden Buildings family.
We think you need these skills to ace Customer Service & After Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in telephone-based roles. We want to see how you've provided excellent customer service in the past, so don’t hold back on those examples!
Show Off Your Organisational Skills:Being organised is key for this role. In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. We love a candidate who can juggle multiple responsibilities!
Communicate Clearly:Since communication is vital, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Paint Red Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences in telephone-based roles and how you handled various customer situations. This will show that you understand the importance of being helpful, professional, and courteous.
✨Demonstrate Organisational Skills
Since being organised is key for this role, prepare examples of how you've managed multiple tasks or prioritised effectively in past jobs. You might want to mention specific tools or methods you use to stay organised, as this will highlight your ability to handle incoming and outgoing calls efficiently.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage with them by asking questions about their experiences at the company. This shows that you value relationships, which is crucial for maintaining rapport with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of a few examples where you successfully resolved customer issues or improved a process. This will demonstrate your ability to collate relevant information and achieve the best outcomes for customers.
