The Role
We are hiring a Product Specialist (Trainer / Enablement) to support customer onboarding, product training, and proactive user engagement.
This is a customer-facing role. You will not be waiting for users to ask for help. You will proactively reach out to users, run training sessions, and help them adopt Paiger properly so they see results quickly.
You will work closely with Customer Success, Support, and Product, with clear processes, scripts, and support in place.
What You’ll Be Doing
- Delivering structured product training sessions to new and existing customers
- Proactively contacting users to drive engagement and adoption
- Supporting early usage in the first 30–60 days of a customer’s journey
- Following playbooks to help users set up Paiger correctly
- Running walkthroughs of key features and recruiter workflows
- Helping users overcome blockers and build confidence using the product
- Logging feedback and insights to help improve training and the product
- Working with the CS team to identify accounts that need extra support
Who This Role Is For
This role is well suited to:
- Someone with 6–18 months recruitment experience who enjoys training or coaching
- Someone in a support, training, or customer-facing role looking to move into SaaS
- A confident communicator who wants to build a career in Product Enablement, or Customer Success
What We’re Looking For
- Recruitment experience (agency)
- Comfortable speaking to customers by phone and video
- Willing to proactively reach out to users
- Organised and reliable, with good attention to detail
Nice to Have
- Any exposure to Paiger (not required)
What This Role Is Not
- Not a reactive support-only role
Why Join Paiger
- Learn a specialist recruitment product inside a growing SaaS business
- Clear expectations, structure, and support
- Early finish every Friday
- Retail discounts and perks via CharlieHR
How to Apply
Send your CV and a short note covering:
- Your current role and experience
- Why this role interests you
- Any recruitment or training experience you have
