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For Companies At a Glance
- Tasks: Deliver engaging product training and proactively support users in their onboarding journey.
- Company: Join a growing SaaS company focused on innovative recruitment solutions.
- Benefits: Enjoy early finishes on Fridays, retail discounts, and a supportive work environment.
- Why this job: Make a real impact by helping users succeed with our cutting-edge recruitment product.
- Qualifications: Recruitment experience and strong communication skills are essential.
- Other info: Perfect for those looking to build a career in Product Enablement or Customer Success.
The predicted salary is between 36000 - 60000 £ per year.
The Role
We are hiring a Product Specialist (Trainer / Enablement) to support customer onboarding, product training, and proactive user engagement. This is a customer-facing role. You will not be waiting for users to ask for help. You will proactively reach out to users, run training sessions, and help them adopt Paiger properly so they see results quickly. You will work closely with Customer Success, Support, and Product, with clear processes, scripts, and support in place.
What You'll Be Doing
- Delivering structured product training sessions to new and existing customers
- Proactively contacting users to drive engagement and adoption
- Supporting early usage in the first 30–60 days of a customer's journey
- Following playbooks to help users set up Paiger correctly
- Running walkthroughs of key features and recruiter workflows
- Helping users overcome blockers and build confidence using the product
- Logging feedback and insights to help improve training and the product
- Working with the CS team to identify accounts that need extra support
Who This Role Is For
This role is well suited to:
- Someone with 6–18 months recruitment experience who enjoys training or coaching
- Someone in a support, training, or customer-facing role looking to move into SaaS
- A confident communicator who wants to build a career in Product Enablement, or Customer Success
What We're Looking For
- Recruitment experience (agency)
- Comfortable speaking to customers by phone and video
- Willing to proactively reach out to users
- Organised and reliable, with good attention to detail
Nice to Have
- Any exposure to Paiger (not required)
What This Role Is Not
Not a reactive support-only role
Why Join Paiger
- Learn a specialist recruitment product inside a growing SaaS business
- Clear expectations, structure, and support
- Early finish every Friday
- Retail discounts and perks via CharlieHR
How to Apply
Send your CV and a short note covering:
- Your current role and experience
- Why this role interests you
- Any recruitment or training experience you have
Product Specialist (Trainer / Enablement) in London employer: Paiger
Contact Detail:
Paiger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist (Trainer / Enablement) in London
✨Tip Number 1
Get to know the product inside out! Familiarise yourself with Paiger and its features so you can confidently engage with users. This will not only help you during training sessions but also show your passion for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you're comfortable speaking on the phone and via video. Try mock training sessions with friends or family to build your confidence.
✨Tip Number 3
Be proactive! Don’t wait for users to come to you; reach out to them first. Show them that you’re there to support their journey and help them overcome any blockers they might face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of Product Enablement.
We think you need these skills to ace Product Specialist (Trainer / Enablement) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in recruitment and training. We want to see how your background aligns with the Product Specialist role, so don’t be shy about showcasing your skills!
Craft a Compelling Note: In your short note, be clear and concise about why this role excites you. We love enthusiasm, so let us know what draws you to the Product Specialist position and how you can contribute to our team.
Showcase Your Communication Skills: Since this is a customer-facing role, demonstrate your communication prowess in your application. Use a friendly tone and make sure your writing is clear and engaging – we’re looking for someone who can connect with users!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paiger
✨Know the Product Inside Out
Before your interview, make sure you understand Paiger and its key features. Familiarise yourself with how it helps users in their recruitment journey. This will not only show your enthusiasm but also allow you to discuss how you can effectively train and support customers.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare examples of how you would proactively engage users and help them overcome challenges. This will demonstrate your problem-solving skills and readiness to take initiative.
✨Showcase Your Communication Skills
As a Product Specialist, you'll need to communicate clearly and confidently. Practice articulating your thoughts on training methods and user engagement strategies. Consider doing mock interviews with friends or family to refine your delivery.
✨Highlight Relevant Experience
Make sure to emphasise any recruitment or training experience you have. Share specific examples of how you've successfully trained others or supported users in the past. This will help the interviewers see how your background aligns with the role.
