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- Tasks: Lead the eCommerce strategy and enhance customer experiences from discovery to delivery.
- Company: Join a growing skincare brand with a focus on innovation and customer satisfaction.
- Benefits: Enjoy free skincare products, a dog-friendly environment, and a competitive salary.
- Why this job: Make a real impact on eCommerce performance and customer journeys in a dynamic setting.
- Qualifications: 4+ years in D2C eCommerce with strong commercial instincts and agency management experience.
- Other info: Collaborate with diverse teams and present insights to senior stakeholders for impactful decisions.
The predicted salary is between 36000 - 60000 £ per year.
We want someone who thinks about the whole customer journey, from the moment they discover us to the parcel unpacking on their kitchen table, and everything that happens after that. We do not discount except for Black Friday, so you will need to find smarter and more creative ways to grow through better experiences, intuitive merchandising, and a genuine understanding of what makes our customers tick.
Within the first six months you will have taken ownership of our global D2C commercial performance. You will know your numbers inside out, have built a clear picture of where the opportunities are, and already be testing ideas to unlock them. You do not chase sales through discounting. You know your contribution margin, CAC, LTV, and stock position, and they shape each trading decision you make.
You own weekly, monthly, and quarterly trading performance. You forecast with confidence, spot risks early, and act on them.
You work closely with CRM to ensure the post purchase experience is as considered as everything before it. You run the activation calendar including launches, campaigns, and seasonal moments. You manage the web development agency, pushing for conversion and UX improvements that elevate how customers experience the brand and site.
You partner with our CRM Manager to align trading, media, and lifecycle activity. You work with Performance Marketing, Brand, Content, and CX so that campaigns land seamlessly across every channel.
You present performance insights to senior stakeholders with clarity and a point of view. You regularly share what is working with the Wholesale and Amazon teams so your insights lift performance across every channel, not just D2C.
Requirements:
- 4 or more years in D2C eCommerce, trading, or commercial management.
- Experience managing web development agencies.
- Strong commercial instincts.
- Confidence with Shopify, GA4, and CRM platforms.
A seat at the table in a brand that is growing. There is also free skincare and we are very dog friendly.
(Remote) Senior eCommerce Manager in City of London employer: Pai Skincare
Contact Detail:
Pai Skincare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Remote) Senior eCommerce Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research Pai Skincare's values, products, and customer journey. This way, when you chat with them, you can show that you genuinely understand what makes their brand tick.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the company culture. This could give you an edge in your interviews!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would tackle challenges related to D2C performance and customer experience. Have some examples ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Pai Skincare.
We think you need these skills to ace (Remote) Senior eCommerce Manager in City of London
Some tips for your application 🫡
Know Your Numbers: Before you even start writing your application, make sure you understand key metrics like contribution margin, CAC, and LTV. We want to see that you can talk the talk when it comes to eCommerce performance!
Showcase Your Creativity: Since we don’t do discounting, highlight your innovative strategies for driving growth. Share examples of how you've improved customer experiences or merchandising in your previous roles. We love a good story!
Tailor Your Application: Make sure your CV and cover letter reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who understands the whole customer journey, so connect your past experiences to that narrative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Pai Skincare
✨Know Your Numbers
Make sure you’re well-versed in key metrics like contribution margin, customer acquisition cost (CAC), and lifetime value (LTV). Be ready to discuss how these figures influence your trading decisions and how you can leverage them to drive growth without discounting.
✨Understand the Customer Journey
Familiarise yourself with the entire customer experience, from discovery to post-purchase. Think about how you can enhance each touchpoint and be prepared to share innovative ideas on improving customer engagement and satisfaction.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams like CRM, Performance Marketing, and Content. Be ready to discuss examples of how you’ve successfully collaborated across departments to achieve common goals and improve overall performance.
✨Present with Confidence
You’ll need to present insights to senior stakeholders, so practice articulating your thoughts clearly and confidently. Prepare a few key insights or case studies that demonstrate your ability to analyse data and make informed recommendations.