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- Tasks: Lead the eCommerce strategy and enhance customer experiences from discovery to delivery.
- Company: Join a growing skincare brand with a focus on creativity and customer satisfaction.
- Benefits: Enjoy free skincare products, a dog-friendly environment, and a competitive salary.
- Why this job: Make a real impact on eCommerce performance while working with a passionate team.
- Qualifications: 4+ years in D2C eCommerce with strong commercial instincts and agency management experience.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
The predicted salary is between 36000 - 60000 £ per year.
We want someone who thinks about the whole customer journey, from the moment they discover us to the parcel unpacking on their kitchen table, and everything that happens after that. We do not discount except for Black Friday, so you will need to find smarter and more creative ways to grow through better experiences, intuitive merchandising, and a genuine understanding of what makes our customers tick.
Within the first six months you will have taken ownership of our global D2C commercial performance. You will know your numbers inside out, have built a clear picture of where the opportunities are, and already be testing ideas to unlock them. You do not chase sales through discounting. You know your contribution margin, CAC, LTV, and stock position, and they shape each trading decision you make.
You own weekly, monthly, and quarterly trading performance. You forecast with confidence, spot risks early, and act on them.
You work closely with CRM to ensure the post purchase experience is as considered as everything before it.
You run the activation calendar including launches, campaigns, and seasonal moments. You manage the web development agency, pushing for conversion and UX improvements that elevate how customers experience the brand and site.
You partner with our CRM Manager to align trading, media, and lifecycle activity. You work with Performance Marketing, Brand, Content, and CX so that campaigns land seamlessly across every channel.
You present performance insights to senior stakeholders with clarity and a point of view. You regularly share what is working with the Wholesale and Amazon teams so your insights lift performance across every channel, not just D2C.
Requirements:
- 4 or more years in D2C e-commerce, trading, or commercial management.
- Experience managing web development agencies.
- Strong commercial instincts.
- Confidence with Shopify, GA4, and CRM platforms.
A seat at the table in a brand that is growing. There is also free skincare and we are very dog friendly.
(Remote) eCommerce Manager in City of London employer: Pai Skincare
Contact Detail:
Pai Skincare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Remote) eCommerce Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your achievements in D2C eCommerce. Use data to back up your successes and make sure to share this during interviews.
✨Tip Number 3
Prepare for interviews by understanding the company’s customer journey. Think about how you can enhance their experience from discovery to unpacking. Bring fresh ideas to the table that align with their brand values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace (Remote) eCommerce Manager in City of London
Some tips for your application 🫡
Know Your Numbers: Before you even start writing your application, make sure you know your numbers inside out. This role is all about understanding contribution margin, CAC, and LTV, so sprinkle in some of that knowledge to show us you mean business!
Showcase Your Creativity: We want to see how you can think outside the box! In your application, highlight any innovative strategies you've used to grow eCommerce performance without relying on discounts. Let your creativity shine through!
Tailor Your Experience: Make sure to tailor your application to reflect your experience in D2C eCommerce and trading. Use specific examples that demonstrate your ability to manage web development agencies and improve customer experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pai Skincare
✨Know Your Numbers
Before the interview, make sure you’re familiar with key metrics like contribution margin, customer acquisition cost (CAC), and lifetime value (LTV). Be ready to discuss how these figures influence your decision-making in eCommerce.
✨Understand the Customer Journey
Think about the entire customer experience from discovery to unpacking. Prepare examples of how you've enhanced customer journeys in previous roles, focusing on creative strategies that don’t rely on discounting.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to share specific instances where you’ve successfully collaborated with CRM, marketing, or web development teams to achieve common goals.
✨Present with Confidence
Practice presenting performance insights clearly and confidently. You might be asked to share your thoughts on past campaigns or trading performance, so have a few examples ready that demonstrate your analytical skills and strategic thinking.