At a Glance
- Tasks: Provide top-notch customer support and troubleshoot issues for our global clients.
- Company: Join PageUp, a dynamic HR tech company in an exciting growth phase.
- Benefits: Flexible working arrangements, generous leave, and tailored development programs.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real impact by helping customers and enhancing their experience with our software.
- Qualifications: 2+ years in customer service or tech support, with a passion for technology.
The predicted salary is between 28800 - 43200 £ per year.
At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.
Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online. This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.
Responsibilities
- Be the first system expert a client or internal user speaks to when they have a support issue
- Provide outstanding, solution‑oriented customer service
- Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management
About You
- To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role
- You take pride in delivering great service with warmth and professionalism.
- Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience.
- You’re naturally curious and enjoy learning new skills and tools.
- You’re motivated by growth and are always looking for ways to improve, both personally and professionally.
- You take real satisfaction in seeing the positive impact of your work.
- Even when tasks are repetitive, you understand their value and approach them with purpose and care.
- You’re comfortable managing multiple tasks and shifting priorities.
- You see ambiguity as a chance to problem‑solve and find new ways forward rather than something to avoid.
- You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability.
- You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.
Why Join Us?
- We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.
- Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.
- Grow your skills through mentoring, and tailored development programs designed to support your goals.
- We provide additional leave days such as an Awesome Day and volunteer leave.
Equal Opportunity at PageUp
We are an equal‑opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: Software Development
Support Analyst employer: PageUp
At PageUp, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to grow. As a Support Analyst, you will benefit from flexible working arrangements, generous parental leave, and tailored development programs that support your career aspirations. Join our global team in Melbourne and be part of an exciting transformation phase, where your contributions directly impact our mission to enhance customer experiences across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Get to know the company inside out! Research PageUp's products and values so you can speak confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being clear and confident is key. Try role-playing common support scenarios with a friend to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at PageUp.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer support or service. We want to see how you've tackled customer issues in the past and what solutions you provided. Remember, it's all about showcasing your ability to deliver outstanding service!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Support Analyst role. We love seeing candidates who take the extra step to connect their background with our needs.
Communicate Clearly:Your written communication is key! Use clear and confident language in your application. We’re looking for someone who can convey ideas effectively, so make sure your writing reflects that professionalism and warmth we value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PageUp!
How to prepare for a job interview at PageUp
✨Know Your Tech
Make sure you brush up on the software and tools that PageUp uses. Familiarise yourself with their HR technology solutions and be ready to discuss how your experience aligns with their products. This shows you're genuinely interested and prepared.
✨Customer-Centric Mindset
Since the role revolves around customer support, think of examples from your past experiences where you provided outstanding service. Be ready to share how you handled difficult situations and turned them into positive outcomes. This will highlight your problem-solving skills.
✨Communication is Key
Practice clear and confident communication. Whether it's verbal or written, being able to articulate your thoughts effectively is crucial. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and curiosity.
✨Embrace Ambiguity
Prepare to discuss how you handle uncertainty and shifting priorities. Think of instances where you've successfully navigated ambiguous situations. This will show that you're adaptable and can thrive in a dynamic environment like PageUp.
