At a Glance
- Tasks: Help customers solve tech issues and enhance their experience with our software.
- Company: Join PageUp, a global leader in HR technology solutions.
- Benefits: Flexible working, generous leave, wellness benefits, and tailored development programs.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by supporting clients and enhancing their tech skills.
- Qualifications: 2+ years in customer support with a passion for technology.
The predicted salary is between 28800 - 43200 £ per year.
At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.
Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‐skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.
This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.
Responsibilities- Be the first system expert a client or internal user speaks to when they have a support issue.
- Provide outstanding, solution‐oriented customer service.
- Identify and try to resolve customer queries and requests, escalating them to third‐level support if necessary.
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management.
- To be suitable for this role you'll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role.
- You take pride in delivering great service with warmth and professionalism. Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience.
- You’re naturally curious and enjoy learning new skills and tools. You’re motivated by growth and are always looking for ways to improve, both personally and professionally.
- You take real satisfaction in seeing the positive impact of your work. Even when tasks are repetitive, you understand their value and approach them with purpose and care.
- You’re comfortable managing multiple tasks and shifting priorities. You see ambiguity as a chance to problem‐solve and find new ways forward rather than something to avoid.
- You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability. You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.
- We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.
- Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.
- Grow your skills through mentoring, and tailored development programs designed to support your goals.
- We provide additional leave days such as an Awesome Day and volunteer leave.
We are an equal‐opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Seniority Level: Entry level
Employment Type: Full‐time
Job Function: Information Technology
Industries: Software Development
Support Analyst in London employer: PageUp
At PageUp, we pride ourselves on fostering a dynamic and inclusive work environment where employees are empowered to grow and thrive. With flexible working arrangements, generous parental leave, and tailored development programmes, we ensure that our Support Analysts not only contribute to our global success but also enjoy meaningful career progression. Join us in Melbourne and be part of a team that values diversity, innovation, and the positive impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PageUp on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle tricky customer queries and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the tools and software mentioned in the job description. Being able to discuss them confidently will show that you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at PageUp.
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer support. We want to see how you've tackled customer issues in the past, so share specific examples that showcase your problem-solving skills and ability to provide outstanding service.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the Support Analyst role at PageUp.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate confident communication, so make sure your written skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it’s super easy!
How to prepare for a job interview at PageUp
✨Know Your Stuff
Before the interview, make sure you’re familiar with PageUp’s products and services. Understand how their HR technology solutions work and think about how you can contribute to enhancing customer experiences. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your ability to listen, empathise, and provide effective solutions. This is crucial for a Support Analyst, so be ready to demonstrate your customer service prowess.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role requires strong verbal and written communication skills, consider doing mock interviews with friends or family. This will help you convey your ideas effectively during the actual interview.
✨Embrace Curiosity and Growth
Be prepared to discuss how you stay updated with new technologies and your eagerness to learn. PageUp values individuals who are motivated by growth, so share your personal development goals and how you plan to achieve them in the context of this role.
